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Desktop Support Engineer

2 months ago

Philadelphia, United States London Approach Full time

We are seeking a skilled Desktop Support Engineer with 3-5 years of enterprise experience to join our IT team. The ideal candidate will possess a strong technical background in a Microsoft environment, with proficiency in supporting macOS as well. This role involves managing and maintaining desktop infrastructure, troubleshooting hardware and software issues, and ensuring seamless integration of associated systems.


Contract to Hire - Up to $60,000 converting salary plus benefits. Up to $30.00/hr while on contract based on experience

Onsite in Philadelphia corporate Headquarters

Full Time Hours M-F normal Business Hours


Key Responsibilities:

Technical Support and Troubleshooting:

  • Provide Tier 2 and Tier 3 support for end-users, addressing hardware and software issues on both Windows and macOS platforms.
  • Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.
  • Perform root cause analysis to prevent recurrence of technical issues.

Desktop Infrastructure Management:

  • Manage desktop and laptop imaging, deployment, and maintenance using tools such as Microsoft SCCM, Intune, or JAMF.
  • Ensure all devices are compliant with company security policies and standards.
  • Maintain up-to-date inventory of IT assets, including tracking of warranties and licenses.

System Administration:

  • Support and maintain Active Directory (AD) environments, including user account management and group policy administration.
  • Administer Microsoft 365 applications, including email, Teams, and OneDrive.
  • Assist with network troubleshooting, including LAN/WAN issues and VPN connectivity.

Software Management:

  • Install, configure, and update software applications across various platforms.
  • Manage software licenses and ensure compliance with vendor agreements.
  • Coordinate with software vendors for support and troubleshooting.

Security and Compliance:

  • Implement and manage security measures, including antivirus, encryption, and endpoint protection.
  • Conduct regular security audits and vulnerability assessments.
  • Assist in the development and enforcement of IT policies and procedures.

User Training and Documentation:

  • Provide training and support to end-users on best practices and new technologies.
  • Create and maintain detailed documentation for IT processes, procedures, and troubleshooting guides.
  • Develop and distribute user guides and FAQs.


Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • Approximately 3 years of professional experience in desktop support or a similar role.
  • Proficiency in Microsoft Windows environments, including Windows 10/11 and Microsoft 365.
  • Experience supporting macOS, including software installation, system updates, and troubleshooting.
  • Strong understanding of Active Directory, Group Policy, and network protocols.
  • Familiarity with desktop management tools such as Microsoft SCCM, Intune, and JAMF.
  • Knowledge of security best practices, including antivirus, encryption, and endpoint protection.
  • Excellent problem-solving skills and the ability to work independently or as part of a team.
  • Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical users.

Preferred Skills:

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or Apple Certified Support Professional (ACSP).
  • Experience with virtualization technologies such as VMware or Hyper-V.
  • Knowledge of scripting languages such as PowerShell or Bash for automation tasks.
  • Familiarity with cloud services and platforms, particularly Azure and AWS.