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Field Service Engineer, Philadelphia PA or Greater Area
5 months ago
Essential Job Functions - ResponsibilitiesEnsure safety quality standards are maintained including industry safety practices established by customerContribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of partsProvide "on-time" (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfactionEnsure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accountsSupport the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respectEnsure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with Alpha Technologies procedures.Maintain accurate levels of "trunk" inventoryComply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentationLocationRequired to live in the Philadelphia, PA area and travel to customer sites from a home office with occasional travel to Ohio or other locations for training as they learn and develop on Alpha instruments. Alpha Technologies, an Indicor™ company, is the world leader in the design, manufacture, service and support of precision rubber and polymer laboratory instrumentation and data analysis and software systems.Education - Experience - QualificationsBachelor's degree in electronics, maintenance, or instrumentation or equivalent combination of education and experience preferredExperience in the polymer science field preferredPrior technical support or field service engineer experience preferredMust be fluent in EnglishAble and willing to travel, including up to 70% of overnight travel, in personal vehicleMust have prior work experience in electronics, computer science or related fieldMicrosoft Office Experience - Excel, Word and OutlookPrior experience with software - Windows, database management, networking, etc.Demonstrated effective communication skills: written oral and inter-personal skillsDemonstrated self-motivation and self-discipline traitsExcellent interpersonal skills needed to deal with a wide range of individualsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Good level of fitness is required. This position requires frequent travel, standing, walking, stooping, and kneeling. There is often lifting and carrying of materials up to 50 pounds. Average vision and hearing is sufficient.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:The environmental conditions of this job include; working near moving mechanical parts, caustic chemicals, fumes or airborne particles, and moderate noise levels.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
