Community Health Advocate, Experienced

1 month ago


Los Angeles, United States Blue Shield of California Full time

Your Role
The Community Programs team provides high-touch engagement with members and community-based organizations to remove barriers to healthcare access, enhance population health initiatives and advance health equity. The Community Health Advocate will report to the Community Resource Center Manager, Operations and will be assigned to the West L.A. and Panorama City Community Resource Centers. In this role you will be assisting members who have complex health and/or social needs, assessing their immediate needs and addressing barriers to care to include, but not limited to, care coordination, linkages to health plan services and community resources.
Your Work
In this role, you will:

Assess psychosocial and social determinants of health needs for moderate-risk members and document assessment results or augment available information in appropriate systems  
Assist members with problem-solving barriers to moderate health conditions by identifying, locating, connecting to and navigating needed community and medical system services, including visiting members at their homes, accompanying members to medical appointments and assisting members with completing forms to access needed services  
Actively engage, build rapport and establish trusting relationships and facilitate collaborative communication with members and member family support systems  
Consult with or refer members to licensed staff (social worker, nurse case manager etc.) as required based on member social, health risk and medical complexity  
Conduct follow-up activities to connect or reconnect members to health plan services, their provider or community-based agencies
Serve as a member advocate for health plan, provider and community services and resources
Identifies social determinants of health concerns/gaps, develops and documents a plan to address moderate social and health disparities in accessing appropriate care and services
Documents member updates and progress notes in appropriate systems, submits timely reports, and provides recommendations for improved member outcomes tracking     
Identifies gaps in community resources and medical systems and supports the implementation of new solutions or services to close identified gaps
Your Knowledge and Experience

Requires a bachelor's degree in Social Work, Psychology, Biology, Public Health, Nursing, Community Health, or Health related field or equivalent experience 
Requires at least 3 years experience working with people who need assistance with complex health and social issues
Requires knowledge of and experience working with community agencies and programs
Requires knowledge of Medi-Cal programs and services
Requires strong problem-solving and customer service skills
Valid California driver’s license and proof of insurance required
Bilingual speaking, reading and writing desired

 
Pay Range:
The pay range for this role is: $ 66770.00 to $ 93390.00 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.



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