See more Collapse

Supervisor, Customer Experience

2 months ago

East Hartford, United States Conduent State Healthcare, LLC Full time

Responsibilities:

Recruiting, training, and supervising Customer Care Representatives, completing evaluations as required, and on-going coaching and counseling. 
Monitoring inbound and outbound Customer Care Representatives staff calls. 
Updating Customer Care Representatives regarding revised program rules, policies, and procedures. 
Reviewing and monitoring electronic staff timesheets and staff productivity.
Ensuring that identified problems are promptly addressed, documented, and resolved in a timely manner and calls are routed to the appropriate units. 
Participating in ongoing Conduent and departmental training. 
Participating in Continuous Quality Improvement (CQI) process. 

Requirements:

Have an associate degree.
Possess two years of call center customer service experience.
Show experience with social and/or human services, preferably working with the elderly and disabled adult populations. 
Exhibit knowledge of healthcare and/or Medicaid (preferred).
Demonstrate knowledge of computerized call center systems.
Display excellent written, verbal, and interpersonal communication skills.

Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 
In this role, you can expect the following working conditions:

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career. 

Working For You
Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: 
Bring your authentic self to work 
Grow and thrive, both personally and professionally 
Make a difference with our clients, in our communities, and with the millions of people we support 
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best
 
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The approximate compensation for this position is $50-62k per year.

We have other current jobs related to this field that you can find below

  • Customer Experience Associate III

    3 months ago

    East Hartford, United States Conduent Business Services Full time

    **Customer Experience Associate III** CAROUSEL_PARAGRAPH * East Hartford, Connecticut * Call Center * 55897 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our...

  • Trainer Supervisor

    1 month ago

    East Hartford, United States Global Channel Management Full time

    About the job Trainer Supervisor Trainer Supervisor needs 3-6 years supervisory experience. Trainer Supervisor requires: Bachelors degree or three to six years of supervisory experience. Proven track record in designing and executing successful training programs and curriculum development. Demonstrable ability to develop and implement training for on-going...

  • Trainer Supervisor

    7 days ago

    East Hartford, United States Global Channel Management Full time

    Trainer Supervisor needs 3-6 years' supervisory experience. Trainer Supervisor requires: Bachelor's degree or three to six years of supervisory experience. Proven track record in designing and executing successful training programs and curriculum development. Demonstrable ability to develop and implement training for on-going operations and new projects....

  • Customer Experience Coor

    2 months ago

    East Windsor, United States TJ Maxx Full time

    JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing,...

  • Supv Customer Charged Services

    4 weeks ago

    East Hartford, United States AVANGRID , Inc. Full time

    This positions main responsibility will be to Supervise the Companys Atmospheric and Inside leak survey programs at The Southern Connecticut Gas and Connecticut Natural Gas Companies. This role will have a dual supervisor responsibility at both ope Customer, Operations, Service, Lead Supervisor, Retail, Compliance

  • Production Supervisor

    5 days ago

    East Hartford, United States Kelly Full time

    At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Production Supervisor to work at a premier manufacturing company in East Hartford, CT. With us, it’s all about finding the job that’s just right. This is a temp to perm salaried position with a starting salary of $60,000. What’s a...

  • Customer Experience Specialist

    4 weeks ago

    Hartford, United States Broan Full time

    Broan-NuTone leads the residential ventilation industry in North America with our innovative products, fulfilling our mission to improve people's lives through better air. We are present in more than 110 million homes in North America and are proud to move almost 13 trillion cubic feet of fresh air per year. Our 2,000+ entrepreneurs operate in four countries...

  • Cleaning Supervisor

    2 weeks ago

    East Hartford, United States J & J Worldwide Services Full time

    Job DescriptionJob DescriptionAbout the Role:As a J&J Cleaning Supervisor, you will supervise the staff responsible for ensuring a clean, orderly, and safe environment for employees and clients. This job is part of the Cleaning Services function. They are responsible for ensuring the cleanliness of client and company buildings.Shift: 2ndWhat You’ll...

  • Cleaning Supervisor

    2 weeks ago

    East Hartford, United States J & J Worldwide Services Full time

    Job DescriptionJob DescriptionAbout the Role:As a J&J Cleaning Supervisor, you will supervise the staff responsible for ensuring a clean, orderly, and safe environment for employees and clients. This job is part of the Cleaning Services function. They are responsible for ensuring the cleanliness of client and company buildings.Shift: DaysWhat You’ll...

  • Customer Experience Specialist

    2 months ago

    East Providence, United States Parsons Kellogg Full time

    Job DescriptionJob DescriptionWelcome To ParsonsKellogg! Your Singular Destination For Premium Promotional Products! Headquartered In Rhode Island, We Are A Top-50 Distributor Of Promotional Items Nationwide.ParsonsKellogg has made its name as the go-to brand partner in customer engagement. With our unique vendor relationships, we deliver superior...

  • Full Time Retail Customer Experience Manager

    1 month ago

    East Rochester, United States Michaels Full time

    Store - PITT-CRANBERRY, PA We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping...

  • Customer Experience Specialist

    4 weeks ago

    East Hanover, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Occasional Seasonal Entry Level Store Associates The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers...

  • Supervisor, Technical Customer Support

    2 months ago

    East Stroudsburg, United States SPX Full time

    Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a...

  • Production Supervisor

    1 week ago

    East Hartford, United States HORST ENGINEERING & MANUFACTURING CO Full time

    Job Summary:The Production Supervisor leads a multi-department team of CNC Operators and Set-Up Operators, in a high mix / low volume aerospace component manufacturing environment. This role is expected to balance expertise in machining for precision tolerance components, along with strong interpersonal skills to motivate the team to work toward common goals...

  • Production Supervisor

    2 weeks ago

    East Hartford, United States HORST ENGINEERING & MANUFACTURING CO Full time

    Job DescriptionJob DescriptionJob Summary:The Production Supervisor leads a multi-department team of CNC Operators and Set-Up Operators, in a high mix / low volume aerospace component manufacturing environment. This role is expected to balance expertise in machining for precision tolerance components, along with strong interpersonal skills to motivate the...

  • Production Supervisor

    54 minutes ago

    East Hartford, United States Disability Solutions Full time

    Job Summary:The Production Supervisor leads a multi-department team of CNC Operators and Set-Up Operators, in a high mix / low volume aerospace component manufacturing environment. This role is expected to balance expertise in machining for precision tolerance components, along with strong interpersonal skills to motivate the team to work toward common...

  • Customer Service Agent

    4 weeks ago

    East Hartford, United States iQuor Full time

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...

  • Concessions Supervisor|Part-time| Pratt

    4 weeks ago

    East Hartford, United States teamworkonline Full time

    OverviewThe Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations..  The Concessions Supervisor must be personable and able to work in an ever- changing fast-paced environment.  The Concessions Supervisor will assist the...

  • Customer Service Representative Fueler/Washer

    2 months ago

    East Chicago, United States Penske Full time

    Work Location: 4000 Cline Ave. East Chicago, IN, 46312 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...

  • RN - Weekend RN Supervisor

    1 month ago

    East Hartford, United States Riverside Health & Rehabilitation Center Full time

    -A Great Place to Work Riverside is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you...