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Area Manager

1 month ago

Henrico, United States Ruppert Landscape Maintenance Full time
Description

Position at Ruppert Landscape Maintenance

Area Manager

Position Description:

This position is responsible for the sale, renewal, and production of a portion of the branch's landscape management work, selling enhancement work on its contract maintenance jobs, and ensuring the satisfaction of its customers. In addition, this position must develop the supervisors and others under its management. Satisfactory performance at this level is indicated by a high renewal rate, an acceptable volume of enhancement sales, and low, negative turnover. Area managers must cooperate with fellow area managers in their branch to ensure that the branch's goals are met. They must also cooperate with others at the same level in the company to help meet the overall objective of the organization.

Requirements
  • Demonstrated ability and two years of experience managing others on the production level, including recruiting, and hiring, performance evaluation, and training and development.
  • Knowledge of all associated machinery and trucks involved in a landscape management branch.
  • Demonstrated skill and ability in the area of sales and customer service. Must have at least two years of experience dealing directly with service customers.
  • Ability to take site measurements and estimate maintenance jobs.
  • Demonstrated skill and ability in managing the production of service work. At least two years of experience running more than one project at a time.
  • Demonstrated ability and at least one year of experience selling enhancement-type work and doing contract maintenance takeoffs.
  • Demonstrated ability to design small landscape projects.
  • Experience with, and basic knowledge of, computer operation.
  • Two or four-year horticultural or related degrees and two years of industry experience. Additional industry experience or industry certifications can substitute for a non-related degree, two-year degree, or no degree.
  • Excellent written and oral communication skills, in English.
  • Valid driver's license with a clean record over the last three years. Ability to pass a urine test for drivers.
  • Good physical and mental condition with no disability defects.
Responsibilities
  • Communicate to all of your field managers the philosophies, policies, and procedures by which the company operates.
  • Clearly communicate the branch's annual and long-term goals to those supervised, motivate them in an acceptable fashion to "exceed our expectations" and monitor progress towards these objectives through timely formal reviews and regular informal evaluations.
  • Develop a clear understanding of your field manager's strengths, weaknesses, and professional and personal goals. Based on this knowledge, take an active role in their development within the company in an effort to respond to personnel needs in and out of your branch.
  • Maintain a constant recruiting effort to address personnel needs in the production area company-wide.
  • Develop a clear understanding of the hourly and cost budgets for each of your jobs. Monitor by reviewing job costs regularly and acting as needed. Communicate job cost information to field managers on a regular basis to control hours and costs.
  • Prepare seasonal job packages (mulching, annuals, etc.) for all assigned jobs.
  • Review all facets of your assigned jobs with the appropriate field manager including, but not limited to, contract documents, margins aggression plans, and customer contacts.
  • Monitor the quality of our service through bi-monthly job site visits (weekly if necessary). Evaluate site performance by completing one field report/inspection report per month for the last three quarters of the year. Ensure a renewal rate in excess of 90 percent through this monitoring and contact by addressing any customer concerns within 24 hours.
  • Manage all sales activity related to the renewal of existing landscape management contracts.
  • Schedule production activities of assigned crews weekly.
  • Monitor the AM and PM routines of your crews.
  • Help to maintain a branch facility that reflects our corporate image and provides a safe, comfortable environment for all employees and visitors.
  • Help to maintain branch fleet and equipment that reflect our image and provide a safe operating environment for our employees.
  • Prospect for leads and make sure they get included in the branch's prospecting system.
What we provide
  • Competitive salary
  • Medical benefits with dental and vision
  • Flexible Spending Account
  • 401(k) plan
  • Flexible work/life balance
  • Family-oriented company culture
General description

Ruppert Landscape is a commercial Landscape Construction and management company, a family-owned and employee-owned business, headquartered in Montgomery County, MD, with operations in Pennsylvania, Maryland, Virginia, North Carolina, Georgia, Texas, Delaware, and Tennessee. Our mission is to provide opportunities for our people, take excellent care of our customers, and be good stewards of the environment and our community.

Ruppert Landscape is an Equal Opportunity and E-Verify Employer

Gerente de rea

Descripcin del puesto

Este puesto es responsable de la venta, renovacin y produccin de una parte del trabajo de gestin del paisaje de la sucursal, vendiendo trabajos de mejora en sus trabajos de mantenimiento por contrato y asegurando la satisfaccin de sus clientes. Adems, este cargo debe capacitar a los supervisores y otros bajo su direccin. Un desempeo satisfactorio en este nivel est indicado por una alta tasa de renovacin, un volumen aceptable de ventas de mejoras y una taza de rotacin negativa baja. Los gerentes de rea deben cooperar con otros gerentes de rea en su sucursal para garantizar que se cumplan los objetivos de la sucursal. Tambin deben cooperar con otros al mismo nivel en la empresa para ayudar a cumplir el objetivo general de la organizacin

Responsabilidades
  • Comunicar a todos sus gerentes de campo las filosofas, polticas y procedimientos por los cuales opera la empresa.
  • Comunicar claramente las metas anuales y a largo plazo de la sucursal a los supervisados, motivarlos de manera aceptable para "superar nuestras expectativas" y monitorear el progreso hacia estos objetivos a travs de revisiones formales oportunas y evaluaciones informales peridicas.
  • Desarrollar una comprensin clara de las fortalezas, debilidades y objetivos profesionales y personales de sus gerentes de campo. Con base en este conocimiento, tome un papel activo en su desarrollo dentro de la empresa en un esfuerzo por responder a las necesidades de personal dentro y fuera de su sucursal.
  • Mantener un esfuerzo de reclutamiento constante para atender las necesidades de personal en el rea de produccin de toda la empresa.
  • Desarrollar una comprensin clara de los presupuestos por horas y costos para cada uno de sus trabajos. Supervise revisando los costos del trabajo con regularidad y actuando segn sea necesario. Comunique la informacin de costos de trabajo a los gerentes de campo de manera regular para controlar las horas y los costos.
  • Preparar paquetes de trabajos estacionales (mantillo/mulching, flores, etc.) para todos los trabajos asignados.
  • Revisar todas las facetas de sus trabajos asignados con el gerente de campo adecuado, incluidos, entre otros, documentos contractuales, planes de agresin de mrgenes y contactos con clientes.
  • Monitorear la calidad de nuestro servicio a travs de visitas cada dos semanas al sitio de trabajo (semanalmente si es necesario). Evale el rendimiento del sitio completando un informe de campo/informe de inspeccin por mes durante los ltimos tres trimestres del ao. Asegure una tasa de renovacin superior al 90 por ciento a travs de este monitoreo y contacto al abordar cualquier inquietud del cliente dentro de 24 horas.
  • Gestionar toda la actividad de ventas relacionada con la renovacin de los contratos de gestin del paisaje existentes.
  • Programar semanalmente las actividades de produccin de los grupos de trabajo asignados.
  • Monitorear las rutinas matutinas y vespertinas de sus trabajadores.
  • Ayudar a mantener una sucursal que refleje nuestra imagen corporativa y que provea un ambiente seguro y confortable para todos los empleados y visitantes.
  • Ayudar a mantener una flota de sucursal y maquinaria que refleje nuestra imagen y que provea un ambiente operativo seguro para todos los empleados.
  • Busque clientes potenciales y asegrese de que se incluyan en el sistema de prospeccin de la sucursal.
Calificaciones
  • Capacidad demostrada y dos aos de experiencia en la gestin de otros en el nivel de produccin, incluido el reclutamiento y la contratacin, la evaluacin del desempeo y la capacitacin y el desarrollo.
  • Conocimiento de toda la maquinaria y los camiones asociados que intervienen en una oficina de gestin del paisaje.
  • Destreza y habilidad demostradas en el rea de ventas y de servicio al cliente. Debe tener al menos dos aos de experiencia en el trato directo con los clientes del servicio.
  • Habilidad para tomar medidas del sitio y estimar trabajos de mantenimiento
  • Destreza y habilidad demostradas en la gestin de produccin de trabajos de servicios. Al menos dos aos de experiencia ejecutando ms de un proyecto a la vez.
  • Habilidad demostrada y al menos un ao de experiencia en ventas de trabajos de mejora y en la realizacin de contratos de mantenimiento.
  • Capacidad demostrada para disear pequeos proyectos de paisaje.
  • Experiencia y conocimiento bsico de la operacin de computadoras.
  • Un ttulo de dos o cuatro aos en horticultura o relacionado y dos aos de experiencia en la industria. Experiencia o certificaciones en la industria adicional pueden substituir el requisito de un ttulo.
  • Excelentes habilidades de comunicacin oral y escrita, en ingls.
  • Licencia de conducir vigente con antecedentes limpios de los ltimos tres aos.
Lo que proporcionamos
  • Salario competitivo
  • Seguro mdico, dental, y de visin
  • Cuenta de gastos flexible
  • Plan de retiro 401(k)
  • Equilibrio flexible entre trabajo y vida personal
  • Cultura empresarial orientada a la familia

Descripcin general

Ruppert Landscape es una empresa comercial de gestin y construccin de paisajes, un negocio de familia y empleados propietarios, con sede en el condado de Montgomery, MD, y operaciones en Pensilvania, Maryland, Virginia, Carolina del Norte, Georgia, Texas, Delaware y Tennessee. Nuestra misin es brindar oportunidades a nuestra gente, cuidar de manera excelente a nuestros clientes y ser buenos administradores del medio ambiente y de nuestra comunidad.

Ruppert Landscape es un empleador que ofrece igualdad de oportunidades y verificacin electrnica