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Patient Service Representative
2 months ago
Patient Service Representative
Looking to elevate your career? Join us
Location: Austin, TX
Hours: M-F 8am - 5pm
Here is what you will need:
- High School diploma;
- Two years of healthcare registration or customer service experience preferred;
- Basic knowledge of cash handling;
- Basic knowledge of medical terminology preferred;
- Ability to read, write, and comprehend simple instructions and short correspondence;
- Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
- Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
- Experience using Microsoft Office Suite: knowledge of eRAD software preferred.
- Provide services and support for the following areas:
- Understands, promotes and demonstrates the Solis Way
- Greet patients in a professional and friendly manner;
- Completely and accurately register patients including input of demographic and insurance information into our ERAD (Radiology Information System) and verifying accuracy of existing information;
- Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
- Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
- Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
- Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
- Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
- Schedule and reschedule patients as necessary;
- Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
- Participate in front office training to stay abreast of front office policy and procedures.
- A Great Place to Work for the second year in a row
- Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.
