Patient Services Representative

5 months ago


Austin, United States People's Community Clinic Full time

Overview:

Help coordinate the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care.

The starting range for this position is $15.00 - $17.50 hourly.

Responsibilities:
  • Greet patients promptly upon their arrival to the clinic utilizing excellent customer service
  • Complete entire check in process as patients arrive in a timely, efficient manner
  • Thoroughly review and update patient demographics, income, insurance and sliding fee as indicated
  • Ensure patient is screened by financial counselors if applicable
  • Effectively manage patient flow through the check in process and monitor daily appointment schedules
  • Communicate effectively with back office support staff and other departments
  • Function well as a team with the flexibility to adapt to daily changes in routine or assignments
  • Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
  • Manage late arriving patients per policy and no-show appointments as appropriate
  • Collect co-pay and accurately reconcile daily cash
  • Complete entire check out process for patient visits; collect fee tickets and enter all charges
  • Serve as cashier; collect payment and set up payment plan per policy
  • Schedule follow-up appointments as indicated


Qualifications:

Education: High School Diploma/GED

Experience:

  • Minimum two years' experience working in a physicians office or healthcare facility
  • Experience with medical billing preferred

Certificate/License: None

Knowledge, Skills, and Abilities:

  • Bilingual in English/Spanish preferred
  • Exceptional customer service skills
  • Ability to interact successfully with people from a variety of backgrounds and abilities
  • Basic computer literacy, including working with databases
  • Working knowledge of electronic medical records and practice management systems
  • Ability to multi-task in a high change environment

Our Benefits Include:

  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer paid Life Insurance
  • Employer paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 4% employer matching

Peoples Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.

We want you to do your best throughout the interview process. CLICK HERE to learn more about how to prepare.



  • Austin, United States The US Oncology Network Full time

    OverviewThe US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology!This position will support the Medical Oncology Department at our 4101 James Casey Street #100 location in Austin, Texas. Typical work week is Monday through Friday, part time hours between 8:30a - 5:00p.Note from Hiring Manager: Below are a...


  • Austin, United States Solis Mammography Full time

    Patient Service Representative Looking to elevate your career? Join us! Location: Austin, TX Hours: M-F 8am - 5pm Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic knowledge of cash handling; Basic knowledge of medical terminology preferred; Ability to read, write, and...


  • Austin, United States The US Oncology Network Full time

    OverviewThe US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology!This position will support the Medical Oncology Department at our 4101 James Casey Street #100 location in Austin, Texas. Typical work week is Monday through Friday, part time hours between 8:30a - 5:00p. Note from Hiring Manager: Below are a...


  • Austin, Texas, United States Harbor Health Full time

    Company OverviewAt Harbor Health, we're dedicated to transforming healthcare through collaboration and innovation. Our mission is to create a patient-centered experience that connects comprehensive care with a modern payment model.We're seeking passionate individuals to join our team and make a meaningful impact in a dynamic environment where contributions...


  • Austin, United States US Radiology Specialists Full time

    US Radiology is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 5,000 team members and 180+ outpatient imaging centers across 14 states, our team conducts nearly 8 million studies annually. US Radiology is a partnership of leading sub-specialized...


  • Austin, United States Urology America, MSO Full time

    At Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based...


  • Austin, United States eMDs Full time

    Summary of JobA Patient Services Representative's goal is to assist the patients of Revenue Cycle clients in understanding and settling their patient balances. Essential Duties and Responsibilities•Professionalism o Follows all company policies as defined by eMDs leadership and the HR department.o Follows the direction, guidance, processes, and policies as...


  • Austin, United States US Radiology Specialists Full time

    US Radiology is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 5,000 team members and 180+ outpatient imaging centers across 14 states, our team conducts nearly 8 million studies annually. US Radiology is a partnership of leading sub-specialized...


  • Austin, United States eMDs Full time

    Summary of Job A Patient Services Representative's goal is to assist the patients of Revenue Cycle clients in understanding and settling their patient balances. Essential Duties and Responsibilities •Professionalism o Follows all company policies as defined by eMDs leadership and the HR department. o Follows the direction, guidance, processes, and...


  • Austin, United States Texas Oncology Full time

    Overview: The US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology!This position will support the Medical Oncology Department at our 4101 James Casey Street #100 location in Austin, Texas. Typical work week is Monday through Friday 8:30a - 5:00p. Note from Hiring Manager: Come join our team that is...


  • Austin, United States City of Austin Full time

    APH CD - Administrative Minimum Qualifications Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may b Representative, Public Health, Patient, Patient Services, Public Service, Healthcare


  • Austin, United States Bug Master Exterminating Services Full time

    As a customer service representative you'll interact with clients and our great internal team to help customers with their pest control needs. You'll answer customer questions, manage schedules, and handle administrative tasks related to day to day b Customer Service Representative, Customer Service, Representative, Business Operations, Retail


  • Austin, United States Solis Mammography Full time

    Patient Service RepresentativeLooking to elevate your career? Join us! Location: Austin, TXHours: M-F 8am - 5pmHere is what you will need: High School diploma;Two years of healthcare registration or customer service experience preferred;Basic knowledge of cash handling;Basic knowledge of medical terminology preferred;Ability to read, write, and comprehend...


  • Austin, Texas, United States SAS Retail Services Full time

    Why choose SAS Retail Services? We're part of the largest retail services company in the US, working with major consumer brands in Walmart stores in your area.As a SAS Retail Services Representative, you'll have the opportunity to build your career working with amazing people. Our on-the-job training will help you develop skills in category resets and...


  • Austin, Texas, United States Baylor Scott & White Health Full time

    Baylor Scott & White Health seeks a highly skilled Access Services Representative 2 to join our team in patient registration and financial coordination. This role plays a vital part in ensuring seamless patient flow through the hospital, while also focusing on financial clearance policies and revenue cycle functions.Job SummaryThe successful candidate will...


  • Austin, United States STN Inc Full time

    Our Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...


  • Austin, United States People's Community Clinic Full time

    Overview: Supports the mission of Peoples Community Clinic by overseeing the flow of patients through the front office in a manner that reflects superior customer service, contributes to timely patient care, and maximizes the use of resources. The starting rate for this position is between $25 - $27 hourly. Responsibilities: Manage the Patient Services...


  • Austin, Texas, United States ABC Home & Commercial Services Full time

    About UsABC Home & Commercial Services is a family-owned and operated business that prioritizes providing a fun, stable, and challenging work environment for our employees to grow, learn, and serve in our community.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. This individual will be responsible for answering...


  • Austin, United States People's Community Clinic Full time

    Overview: Help coordinate the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. The starting range for this position is $15.00 - $17.50 hourly. This is a Part- Time position working 20 hours per week. Responsibilities: Greet patients promptly upon their arrival to the clinic...


  • Austin, Texas, United States ARS-Rescue Rooter Full time

    Job OverviewThe largest provider of residential services in the US, employing over 7,000 professionals nationwide, is seeking a skilled Plumbing Sales Representative to join its successful and growing team at ARS/Rescue Rooter.We are committed to helping our representatives grow their careers and achieve financial success. With us, you can earn a salary...