Urology Austin Patient Service Representative

4 weeks ago


Austin, Texas, United States Urology America, MSO Full time
Job Overview

At Urology Austin, our mission is to deliver exceptional patient care through a collaborative team-driven approach in an innovative, quality-driven, community-based setting.

We are seeking a Patient Service Representative to join our team, responsible for greeting patients, obtaining accurate demographic and insurance information, and acting as a liaison between patients, practice staff, and physicians.

Key Responsibilities

  • Greet patients with a positive attitude and ensure proper exchange of information.
  • Check-in patients, obtain accurate demographic and insurance information, and work with the billing office as needed.
  • Assist with telephone coverage, insurance verification, and collection of co-payments and patient balances.
  • Maintain a clean and organized waiting area and front desk check-in/check-out desk.
  • Assist patients with completion of medical documents and chart pulls for future visits.

Requirements and Qualifications

  • Minimum 2 years medical office experience, preferably in a surgical practice.
  • Customer service experience in a healthcare environment preferred.
  • Basic knowledge of insurance plans, including Medicare & Medicaid.
  • Proficiency in computer software use, including Word, Excel, and Outlook.

Benefits

  • Medical, Dental, and Vision Insurance
  • Short & Long Term Disability
  • 401(k) with Employer Contributions and Profit Sharing
  • Paid Time Off (PTO)
  • Group Term Life Insurance
  • Health Care & Dependent Care Flexible Spending Accounts
  • Health Savings Account
  • Employee Assistance Program (EAP)
  • Competitive Wages
  • Paid Holidays, No Weekends

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