Urology Austin Patient Service Representative
4 weeks ago
At Urology Austin, our mission is to deliver exceptional patient care through a collaborative team-driven approach in an innovative, quality-driven, community-based setting.
We are seeking a Patient Service Representative to join our team, responsible for greeting patients, obtaining accurate demographic and insurance information, and acting as a liaison between patients, practice staff, and physicians.
Key Responsibilities
- Greet patients with a positive attitude and ensure proper exchange of information.
- Check-in patients, obtain accurate demographic and insurance information, and work with the billing office as needed.
- Assist with telephone coverage, insurance verification, and collection of co-payments and patient balances.
- Maintain a clean and organized waiting area and front desk check-in/check-out desk.
- Assist patients with completion of medical documents and chart pulls for future visits.
Requirements and Qualifications
- Minimum 2 years medical office experience, preferably in a surgical practice.
- Customer service experience in a healthcare environment preferred.
- Basic knowledge of insurance plans, including Medicare & Medicaid.
- Proficiency in computer software use, including Word, Excel, and Outlook.
Benefits
- Medical, Dental, and Vision Insurance
- Short & Long Term Disability
- 401(k) with Employer Contributions and Profit Sharing
- Paid Time Off (PTO)
- Group Term Life Insurance
- Health Care & Dependent Care Flexible Spending Accounts
- Health Savings Account
- Employee Assistance Program (EAP)
- Competitive Wages
- Paid Holidays, No Weekends
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