Front Desk Associate
3 weeks ago
Duties & Responsibilities
- Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
- Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
- Maintain cleanliness and organization of the front desk area and common areas
- Adhere to all company policies and procedures
- Handle sensitive and confidential information with discretion
- Update and maintain guest records in the reservation system
- Process payments and reconcile cash drawer at the end of each shift
- Generate reports as needed
- Stand up for 6-8 hours each day.
- Handle check in, check out, and other transaction enquiries.
- High school diploma or equivalent
- 1-2 years customer service experience
- Excellent communication skills, both written and verbal
- Friendly and outgoing personality
- Ability to stay calm and professional under pressure
- Strong organizational skills and attention to detail
- Previous experience working in a hotel or related industry
- Proficiency with computers and software programs, including Microsoft Office and property management systems
Job Types: Full-time, Part-time
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