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Front Desk Receptionist

3 months ago

Lebanon, United States Elevated Medical Center Full time

About Us: Our clinic is a fast-paced physical medicine practice located in Lebanon, TN. We provide compassionate and high-quality care to our patients. Our healthcare professionals are committed to delivering exceptional service, and we are looking for a full-time friendly and organized Front Desk Receptionist to be the welcoming face of our practice.

Position Summary: As the Front Desk/Receptionist, you will be responsible for supporting the effective operation of the clinic and the acquisition and retention of patients by communicating with all potential patients who contact the clinic. In this role, you will require a high level of organization and multitasking. You will be welcoming patients into the office, collecting payments, filing paperwork and creating a remarkable experience. As the Front Desk/Receptionist, you will be the first point of contact for many patients entering the building, so it is expected that you present yourself in a professional manner that positively represents our clinic.

Job Responsibilities: 

·        Schedule new patients as well as follow up appointments 

·        Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success.

·        Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)

·        Ensure all patients are appropriately processed at the end of treatment

·        Maintain charts in an orderly fashion and ensure accuracy.

·        Answer incoming calls and make cold calls while taking notes or messages

·        Educate the patient on the services provided in the clinic

·        Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude

Capabilities/Key Competencies:

·        Multitask in a fast-paced environment

·        Exceptional interpersonal skills to quickly and effectively connect with patients and staff

·        Detailed-orientated, driven to succeed and a commitment to achieve results

·        Self-starter who can work independently

·        Coordinate and balance needs of the patient and the clinic

·        Strong oral and written communication skills

·        Plan, organize, prioritize and streamline skills

·        Team orientation and strong collaborator

·        Present self in a professional and positive manner in attitude and appearance

·        Ability to maximize and apply internal systems, processes and platforms

·        Understand, align with and communicate the clinics mission, vision, and values

·        Desire to define and take action to accomplish your own personal, professional and financial goals


Education & Experience:


·        High School diploma required

·        2-3 years’ work experience in reception, sales, customer service or related field preferred

·        Experience in a multi-physician practice preferred

Physical Requirements:

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to meetings and training will be required.

Commitment to Diversity:

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, our clinic recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business, we hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. 

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. If you have a passion for health, a drive to see people live the life they deserve, and a talent for sales please submit your resume to Resume@Elevatemedicalcenter.com.