Information Technology Support Technician

1 week ago


palm desert, United States Layers Logic IT Limited Full time

IT Support Technician – Key Responsibilities:

🔧 Deskside Support

  • Onsite support for hardware (PCs, laptops, peripherals)
  • Troubleshooting software issues

🖥️ Device Imaging & Configuration

  • Set up and configure new devices
  • Remote collaboration with the ADSL L2 team

🔄 OEM Warranty Repair Coordination

  • Manage warranty repairs with Original Equipment Manufacturers (OEM)
  • Oversee spare parts and loaner inventory

💻 Software Installation

  • Remote software installations
  • Onsite assistance for failed installations

🖨️ Printer Support (L1)

  • Replace consumables
  • Escalate issues to OEM or Managed Print Services (MPS) provider

👥 Hands-On Support (Dispatch)

  • Provide on-the-ground support for remote teams
  • Assist with meeting room setups and other technical needs

📞 IP Telephony Support

  • Offer hands-on support for IP telephony-related issues
  • Coordinate with remote teams for break-fix incidents

Minimum 2 years of experience

40 dollars per hour

130 Dollars half day

240 dollars full day



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