Information Technology Public Safety Specialist

16 hours ago

West Palm Beach, Florida, United States Town of Palm Beach Full time
Job Summary

We are seeking a highly skilled Information Technology Public Safety Specialist to join our team at the Town of Palm Beach. This is a full-time, on-premises role that requires flexibility with hours, including the potential for after-hours and overtime work.

Key Responsibilities
  • Serve as the proactive IT liaison and technical support specialist for the public safety departments (Police and Fire Rescue), with an emphasis on proactive engagement.
  • Administer, configure, and maintain public safety technology resources and information systems, including hardware and software inventory and system recovery.
  • Maintain and support essential public safety IT systems, including desktops, servers, security tools, applications, email, and peripheral hardware devices, including those in all public safety vehicles.
  • Perform field installations and support of public safety hardware, software, and peripherals.
  • Collaborate with vendors to support and maintain public safety video and communication systems.
  • Engage with decision-makers, stakeholders, system owners, and end users to help define the business and operational requirements of public safety departments.
  • Assist in the creation and maintenance of documentation to facilitate project planning, budgeting, scope, design, implementation, and closeout.
Requirements
  • A Bachelor's degree in computer technology or a related field.
  • 5 years of experience in IT support, administration, and operations.
  • Excellent interpersonal skills for establishing and maintaining effective working relationships.
  • Availability for on-call support.
  • Basic knowledge of automotive and electrical concepts is a plus.
  • Prior experience supporting public safety departments is a plus.
Preferred Qualifications
  • Extensive knowledge of computing technologies (Servers, Desktops, Office 365, Active Directory).
  • Strong oral and written communication skills.
  • Ability to work independently and collaboratively across the organization.
  • Excellent organizational skills, with the ability to prioritize and manage time efficiently.
  • Ability to work in a dynamic, agile environment.
  • Availability for after-hours on-call support.
What We Offer

The Town of Palm Beach offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

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