Service Technician

4 weeks ago

Palm Desert, United States Signals AudioVideo Full time
Job DescriptionJob DescriptionDescription:

What is the role? Service Technician - A diverse, technical proficient role with Client-Centric Service Approach allowing for many opportunities to showcase mastery in the Audio/Video Industry


Who is Signals Audio/Video?


Check us out at www.signalsav.com

Headquartered in El Segundo, CA; Signals Audio/Video has been elevating the entertainment experience since 1992. At Signals, your entertainment is not just a priority – it's our passion. Embodying excellence since 1992, we've thrived as industry leaders in crafting certified, award-winning audio/video environments. Our commitment to delivering powerful, cutting-edge, and user-friendly systems has earned us a 100% referral-based business with our very first client still with us to this day.


With an unwavering focus on staying at the forefront of technology, Signals provides state-of-the-art, upgradeable, and value-oriented systems that cater to both present and future needs. Whether it's a single component or an entire house, Signals seamlessly enhances video, sound, lighting, comfort control, security, and communications. Our interconnected facets enable automation for unparalleled efficiency and convenience with specializations in Acoustical Design, Audio/Video, Home Automation & Systems Integration, Home Networking, Home Theater Design/Installation, Lighting Control, Motorized Window Treatments & Home Theater Curtains, Multi-Room Audio/Video & Controls, and Preventative Maintenance.


Since our inception in 1992, our company has flourished, expanding its footprint to include locations in Palm Desert, Las Vegas, and Hawaii. What sets us apart is our commitment to fostering internal growth. Many of our dedicated team members began their journey at entry-level positions, gradually ascending to various higher-level roles. A testament to our ethos, our CEO's inspiring trajectory commenced as a receptionist to Project Manager, evolving into the Vice President, and ultimately, assuming the role of CEO.


The trend continues across our organization, where Project Managers initiated their careers as technicians, and our Process/Purchasing Manager once served as an Office Administrator. What unites these success stories is the empowering opportunity to carve your own path and contribute innovative ideas. In an environment where the landscape for our customers evolves rapidly, your ability to shape your trajectory and introduce fresh perspectives remains a key element of our dynamic culture. Join us, and let's create a future of possibilities together.


What will you be doing?


Client Communication and Response

  • Consistently respond to clients within specified timeframes based on the level of service purchased.

Morning Service Department Duties

  • Perform daily tasks, including monitoring RMS statuses, ordering parts, checking stock inventory, and addressing in-house service requests.

Field-Level Service Management

  • Manage the field-level service process, ensuring discreet, clean, and flawlessly functional project completion, while effectively communicating with the Service Department.

Equipment Maintenance

  • Maintain both the technical performance and attractive cosmetic appearance of equipment and systems during each service call.

Client Recommendations

  • Conduct objective assessments to recommend Client Care Packages and equipment upgrades.

Client Outreach Programs

  • Collaborate with the Company and Service Manager on consistent outreach programs to engage clients.

Continuous Learning

  • Stay updated on new equipment, evaluation procedures, and address frequent bugs through continuous education on supported product lines.

Project Completion Involvement

  • Directly participate in the final stages of project completion to ensure all new projects are ready for commissioning.

** Not Limited To**


As a team member you will enjoy:

  • 100% Employer Paid Premiums for Employees (Medical, Dental, Vision, Life)
  • 401(k) & 401(k) matching
  • Employee Assistance Program, Employee Discount, Referral Program
Requirements:

Physical Requirements:

  • To hold or rest weighted objects (up to 50 lbs.) directly on hands, arms, shoulders, or back while walking from one location to another.
  • Exertion of physical strength to move objects (over 20 lbs.) from one level to another.
  • Ascend/descend with gradual or continuous progress by oneself, using both hands and feet.

Qualifications:

Experience

  • Possess 5+ years of hands-on experience with audio/video and residential electronic systems projects.

Technical Expertise

  • Demonstrated expertise in the installation and servicing of Crestron and Lutron control systems.

Programming Support

  • Understanding of Crestron and Lutron control systems, with the ability to support the programming department through downloads.

Equipment Setup

  • Proficient in setting up Crestron remotes, keypads, and touch screens unsupervised.

Cable TV Systems Knowledge

  • In-depth knowledge of cable TV systems, including termination, distribution amps, signal balancing, with the capability to test and troubleshoot unsupervised.

Industry Knowledge

  • Familiarity with the construction and design/build industry, trade coordination, and project management.

Skills:

Time Management

  • To multitask, organize, and effectively ensure deadlines are met for multiple projects; must be able to manage the completion of projects.

Teamwork

  • Must be able to conceptualize, collaborate and "brainstorm" with management; able to work within a team, make deadlines, and respond to quick changes in priority and creative direction.

Detail-Oriented

  • Accurately analyze resources while establishing details.

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