IT Support Engineer
1 month ago
Schedule:
Onsite Monday through Friday and will be expected to participate in an on-call rotation.
Work timings ( 2 shifts- Morning 07:00 am to 3:00 pm OR3:00 pm to 1:00 pm PST) 5 days onsite . these 2 shits will be rotating every 1-2 months. on call support should be there 24/7
Description:
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
Key job responsibilities:
Troubleshoot difficult IT problems without SOPs
Plan and coordinate CMs and CM templates.
Collaborate with internal teams or vendors to execute projects.
Lead continuous improvement efforts.
Audit the quality of work performed and provide constructive feedback when necessary.
Automate manual tasks; create/improve small tools that help make team operations more efficient.
Be the first point of escalation.
Participate in hiring, training and development of others.
High attention to detail and capable of managing multiple priorities simultaneously.
On-call for high-severity issues outside standard hours.
Work with the team onsite in our corporate offices Monday-Friday.
Basic Qualifications:
Bachelor's degree in IT, computer science or equivalent
4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
4+ years of troubleshooting in a multi-user high availability environment experience
4+ years of PC repair, troubleshooting, deployment and liquidation experience
3+ years of IT client, server, and network service delivery experience
Excellent written and verbal communication skills
Preferred Qualifications:
Experience driving IT projects to completion with little supervision
Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
Experience supporting video conference and teleconference equipment
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Ability to manage high priority projects and explain complex IT concepts in simple terms
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
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