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Group Rooms Coordinator

2 months ago

Napa, United States Stanly Ranch Full time
Job DescriptionJob DescriptionCompany Description

A private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalise those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty.

Job Description

Join our dynamic team as a Group Rooms Coordinator and become the maestro of group bookings and events within our exceptional establishment. As the orchestrator of group reservations, you'll be at the forefront of creating unforgettable experiences for our guests. Your role will be a perfect blend of creativity, meticulous planning, and excellent communication as you work closely with guests, ensuring their every need is not only met but exceeded. If you thrive in a fast-paced environment, possess a passion for hospitality, and love the idea of turning events into lasting memories, we invite you to take center stage as our Group Rooms Coordinator.

  • Working with the meeting planners and group contacts for each of the resorts’ groups to ensure a seamless reservations process for each group.
  • Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.
  • Acting as the lead for group call in reservations, providing training to new associates about groups and ongoing coaching to existing associates. 
  • Blocks group rooms, daily rooms and special request rooms.
  • Working with the sales managers as well as each resort’s catering teams to ensure a seamless reservations process for each group.
  • Review all group resumes & ensure all appropriate information is communicated to associates.
  • Setting the example for Area Reservationists in verbiage and adherence to service standards.
  • Graciously accommodate guest’s requests; engaging each individual with a smile and appropriate hospitality greeting using the guest’s name.
  • Managing of group pickup tracking - hosting weekly pickup meetings to ensure groups are adhering to contracted timelines.
  • Maintaining complete knowledge of the resort and other information including the following:
  • All resort facilities/services offered and hours of operation
  • All accommodation types, layout, décor, attributes and locations
  • All accommodation rates, special packages and promotions
  • All spa treatments and offerings, their benefits and costs
  • Daily stats, including availability
  • Entertainment/special events scheduled on property and in the area
  • Directions to the resort from airports and other major landmarks
  • General info, descriptions and directions for local services, restaurants, wineries and points of interests.
  • Assisting and ensuring effective group challenge resolution.  Working closely with fellow guest service associates and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.
  • Accurately inputting guest contact information. 
  • Ensuring that all billing, routing, and financial transactions are accurately and efficiently executed on behalf of groups.
  • Communicating clearly with all operating departments to ensure that the needs and requests of the resorts guests are met.
  • Making suggestions for improvements in overall operations with an emphasis on increasing group, guest, member, and associate satisfaction, while meeting revenue goals and managing costs.
  • Attending all team meetings and training sessions as scheduled.
  • Available to work holidays, weekends, and evenings as needed.
  • Assisting with Transient Reservations as needed.
  • Perform other duties as directed, developed or assigned by the Area Director of Reservations.
  • Hourly Rate: $23.00
Qualifications

Required

  •  College degree (BS or higher)

Desirable

  • Minimum of 1-year experience in the hospitality industry

  • Previous experience in either an area or regional role is preferred but not required

  • College degree in hospitality or finance is preferred by not required

SKILLS

Required:

  • Proficient in Excel (Google Sheets) particularly with high-level macros and key business functions.

  • Strong written and oral communication skills.

  • Independent worker.

  • Must be able to understand and evaluate complex data from various sources to meet appropriate objectives.

Desirable:

  •  Synxis experience is preferred but not required

  • Opera (PMS) is preferred but not required



Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.