Command Center Specialist

3 weeks ago


agoura hills, United States Black Box Security, Inc Full time

We are: Black Box Security is an established global security service provider in domestic and international markets focused on tailored comprehensive security solutions. Our projects range from securing high-level political figures, executives, celebrities, world tours and large-scale productions.


We are looking for: Command Center Specialist


The Job:

  • Shift times Monday-Friday 6pm-6am and Saturday-Sunday 24 hours 6-6
  • Tracking Field Agent nightly check-ins
  • Answering incoming calls and properly processing them
  • Receive and respond to urgent calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
  • Working as a team with other team members
  • Process and evaluate information received from all available sources
  • Provide monitoring, navigation and administrative support to agents in the field
  • Analyze AI Cameras and Video integration systems


Our Requirements:

  • Advanced computer skills
  • Proven customer service focus with effective problem-solving abilities.
  • Experience in resource allocation, coordination of people and resources.
  • Active listening skills and excellent oral and written communication skills
  • Track record of dependability and ability to make sound business decisions within scope of authority is required.
  • Must thrive working in an independent work environment and the ability to be self-motivated in an fast-paced environment with limited supervision.


Preferred Experience (All)

  • Military Intelligence
  • Military Command Centers
  • Law Enforcement/ Emergency Dispatch
  • GSOC Experience


Pay: $20.00 to $25.00


Benefits:

Medical, Dental and Vision insurance

401k match (Up to 4%)



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