Enterprise Client Success Manager

3 weeks ago

jacksonville, United States Editech Staffing Full time

Reporting to the VP of Client Services (Enterprise), you’ll take on a leadership role in cultivating and expanding long-term, strategic partnerships with Enterprise clients. Your deep understanding of their business challenges will position you as a trusted advisor, enabling you to deliver tailored AI solutions that propel their growth and innovation.


Benefits:

Medical/Dental/Vision

401K Match

Excellent PTO Policy

Completion of I-9, verifying US work authorization Required



Role Responsibilites:

Client Relationship Management

  • Cultivate Strong Partnerships: Develop and sustain impactful relationships with executives and key decision-makers at our Enterprise clients, positioning yourself as a vital partner in their success.
  • Be the Strategic Advisor: Gain an in-depth understanding of each client’s unique business and technical needs to provide tailored AI solutions that meet their strategic goals and deliver measurable outcomes.
  • Drive Growth and Innovation: Identify and pursue opportunities for expanding services with existing clients, leveraging your insights to recommend enhancements that drive both revenue growth and increased service utilization.

Solution Delivery Excellence

  • Lead the Client Services Lifecycle: Take ownership of the complete client journey, from crafting proposals and initiating projects to overseeing successful implementation and providing ongoing support.
  • Collaborate for Optimal Results: Work closely with our expert teams—data scientists, engineers, and AI practitioners—to ensure that solutions are delivered on time, within budget, and to the highest quality standards.
  • Optimize Project Efficiency: Partner with NLP Logix Shared Services teams and clients to define project scope, manage timelines, and allocate resources effectively, ensuring a seamless and satisfying client experience.
  • Maintain Transparent Communication: Keep clients informed with clear, proactive updates on project progress, and address any issues promptly to maintain trust and satisfaction.

Leadership and Strategic Impact

  • Foster a Collaborative Culture: Collaborate with NLP Logix Shared Services teams to create and sustain a high-performance environment that encourages teamwork and innovation.
  • Shape Strategic Direction: Contribute to the development and execution of strategic initiatives within the Client Services team and across NLP Logix, influencing key business strategies and objectives.
  • Provide Market Insights: Share valuable perspectives on industry trends, competitive dynamics, and growth opportunities to drive business development and enhance our market position.



Qualifications

  • Educational Background: Bachelor’s degree in Business Administration, Communication, or a related field; or equivalent experience.
  • Professional Experience: 2+ years of experience in managing client relationships and delivering complex technology solutions in Enterprise IT or Data Science sectors.
  • Relationship Building: Proven success in establishing and maintaining strong relationships with executives and decision-makers.
  • Technical Acumen: Ability to understand and communicate complex systems and business processes to both technical and non-technical stakeholders.
  • Industry Knowledge: Insight into the challenges and opportunities faced by Enterprise businesses in the digital era.
  • Leadership Skills: Experience leading change with cross-functional teams in dynamic, results-driven environments.
  • Communication Excellence: Outstanding communication, presentation, and interpersonal skills.
  • Professional Attributes: Disciplined, organized, and operates with integrity and humility.
  • Analytical Ability: Strong problem-solving and analytical skills, with keen emotional intelligence.
  • Resilience and Flexibility: Ability to thrive under pressure, manage multiple priorities, and adapt to changing demands.
  • Change-Oriented: Energetic, proactive, and comfortable in a high-performance, entrepreneurial environment. Experience with Agile methodologies is a plus.


Editech Staffing does not partner with external agencies, no C2C, no sponsorship


*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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