Assistant Center Operations Director
2 weeks ago
Overview:
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.
Responsibilities:- Assists in planning and preparing work schedules and assigns colleagues to specific duties
- Assists in ensuring the financial performance of the center
- Assists in developing and maintaining new policies, procedures and training programs for the assigned center
- Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
- Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
- Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
- Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
- Assists in preparing annual budgets
- Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
- Provides technical support and/or resources to client and Center personnel
- Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
- Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
- Assists in monitoring marketplace trends and gathers competitive information
- Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
- Duties, responsibilities and activities may change at any time with or without notice
- Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying
- Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers
- Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center
- Maintain excellent client and patient relations by ensuring needs and expectations are consistently met
- Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
- Lead by example Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis
- Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare
- Guide the center team in continuous improvement projects as necessary based on review of center performance metrics
- Financial management and oversight (in the absence of the Center Operation Director)
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:- Some college courses in Business Administration, Healthcare Administration, or related field
- Bachelors degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
- In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa
Job-Related Experience
- Customarily has at least one year of direct management experience
- Customarily has at least six months of healthcare experience
Job-Related Skills/Competencies
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Strong service mentality and a focus on achieving all aspects of defined service standards
- Excellent telephone and personal etiquette
- Warm, positive, energetic, and professional demeanor
- Excellent oral and written communication skills
- Tactful and diplomatic communication style
- Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
- Performance assessment skills
- Continued focus on self-development
- Proficient in computer applications such as Word and Excel
- Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
- Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
- Ability to resolve colleague, client and patient issues in an effective and timely manner
-
Assistant Center Operations Director
2 weeks ago
Atlanta, United States Concentra Career Choice Full timeOverview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...
-
Assistant Center Operations Director
2 weeks ago
Atlanta, United States Concentra Full timeOverview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...
-
Operations Director
3 weeks ago
Atlanta, Georgia, United States KANE Logistics LLC Full timeOperations Director at KANE Logistics LLCThe Operations Director plays a pivotal role in ensuring the smooth operation of our Distribution Center. This position involves collaborating with the Distribution Center Manager to maintain efficient warehousing, distribution, and packaging operations in accordance with company and customer requirements.Main...
-
Medical Operations Director
4 weeks ago
Atlanta, Georgia, United States Concentra Career Choice Full timeJob Title: Assistant Center Operations DirectorAt Concentra Career Choice, we are seeking a highly skilled and experienced Assistant Center Operations Director to join our team. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients and ensuring the optimal level of care and customer service is...
-
Assistant Director of Facilities
3 weeks ago
Atlanta, Georgia, United States Martin Luther King Jr Center for Non Violent Socia Full timeJob SummaryThe Martin Luther King Jr Center for Non Violent Social Change is seeking a highly skilled and experienced Assistant Director of Facilities to join our team. This key role will be responsible for ensuring the smooth operation of our facilities, including maintenance, repairs, and upgrades.Key ResponsibilitiesOversee the maintenance and repair of...
-
Director of Operations
2 weeks ago
Atlanta, United States Leap Brands Full timeDescription: The Director of Operations serves as the primary link between our client and the franchise community and corporate locations. This position is responsible for helping owners and company stores increase sales and decrease operational costs by coaching them how to effectively operate their unit(s). The Director of Operations applies leadership,...
-
Director of Operations and Strategy
4 weeks ago
Atlanta, Georgia, United States Morehouse School of Medicine Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Operations and Strategy to join our team at the Center for Maternal Health Equity. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our Center, including strategy development, tracking of deliverables, managing technical...
-
Assistant Director of Operations
2 weeks ago
Atlanta, United States Georgia State University Full timeDescription: Assistant Director of Operations (Temp) Career Advancement Center Robinson College of Business Georgia State University The Robinson College of Business at Georgia State University is seeking an Assistant Director of Operations (Temp) to provide budget management, relationship management, and support for our growing portfolio of strategic...
-
Director of Operations and Strategy
3 weeks ago
Atlanta, Georgia, United States Morehouse School of Medicine Full timeAbout the Role:The Center for Maternal Health Equity at Morehouse School of Medicine is seeking a highly skilled Director of Operations and Strategy to oversee the day-to-day operations of our Center. This individual will play a pivotal role in ensuring the efficient execution of our programs and projects, while also developing and implementing strategic...
-
Assistant Director of Finance Operations
3 weeks ago
Atlanta, Georgia, United States Loews Atlanta Hotel Full timeJob DescriptionAt Loews Atlanta Hotel, we are seeking a highly skilled and experienced Assistant Director of Finance Operations to join our team. This role provides support to the Director of Finance in providing continuous leadership and guidance in matters relating to the financial operations of the hotel.The ideal candidate will have a strong background...
-
Assistant Director of Finance Operations
3 weeks ago
Atlanta, Georgia, United States LH Atlanta Hotel Corp Full timeJob SummaryThe Assistant Director of Finance Operations will provide support to the Director of Finance in leading the financial operations of the LH Atlanta Hotel Corp. This role will be responsible for providing accurate and timely financial reports, maintaining internal control procedures, and ensuring compliance with all Federal, State, and Local...
-
Administrative Assistant
2 weeks ago
Atlanta, United States Spelman College Full timePosting Details Position Information Position Title Administrative Assistant - Wellness Center Position Summary The purpose of this position is to provide administrative and clerical office support for the Wellness Center to aid in the successful planning, implementation, promotion, and evaluation of programs and activities within the office. Essential...
-
Regional Director of Operations
2 weeks ago
Atlanta, United States United Digestive Full timeJob DetailsJob Location CBO Office - Atlanta, GA Position Type Full Time Education Level 4 Year Degree Travel Percentage As needed for business requirements. Job Category Operations DescriptionRegional Director of Operations: United Digestive (UD) is looking for seasoned operations professional to lead one of three regions in the metro Atlanta market as...
-
Atlanta, Georgia, United States The Recovery Center USA Full timeJob Description:The Recovery Center USA is seeking a highly skilled and experienced Senior Operations Director to lead and oversee the daily operations of our organization. As a key member of our leadership team, you will be responsible for driving operational excellence, managing cross-functional teams, and developing and implementing policies to ensure...
-
Assistant Director of Nursing
2 weeks ago
Atlanta, United States CHSGa Full timeJoin us at Cherry Blossom Health & Rehab - a place where you'll be valued, recognized and rewarded for the vital work you do each day. We'll surround you with a strong team and leadership that supports every aspect of your life - both inside and outside of our centers. And you'll get to practice your passion in a non-profit, mission-driven organization...
-
Hotel Operations Director
4 weeks ago
Atlanta, Georgia, United States Marriott Full timeHotel Operations DirectorAs a Hotel Operations Director at Marriott, you will be responsible for leading the strategic direction of property operations and acting as General Manager in their absence. Your areas of responsibility will include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention,...
-
Director of Financial Operations
3 weeks ago
Atlanta, Georgia, United States Morehouse School of Medicine Full timeJob Title: Director of Financial OperationsJob Summary:The Director of Financial Operations is a key leadership position responsible for overseeing the financial management and operations of the organization. This role requires a strong understanding of financial principles, excellent leadership skills, and the ability to work collaboratively with various...
-
Atlanta, Georgia, United States InsideHigherEd Full timeJob Title: Director of the World in Communication and Exchange CenterJob Summary:The Director of the World in Communication and Exchange Center will lead the Center in coordination with the Department of World Languages and Cultures and the Humanities Division. The Director will develop the Center's strategy and vision, establish cross-functional and...
-
Clinical Director
4 weeks ago
Atlanta, Georgia, United States ICBD Holdings LLC Full timeAbout the RoleClinical Director - ABA Centers of GeorgiaWe are seeking a highly skilled and experienced Clinical Director to lead our ABA therapy services team at ABA Centers of Georgia. As a Clinical Director, you will be responsible for overseeing the daily clinical operations of our clinic, ensuring high-quality services are delivered to our clients.Key...
-
Director of Nursing
4 weeks ago
Atlanta, United States Incredible Health Full timeHospitals on Incredible Health are actively hiring and accepting applications in the Atlanta, GA area for the following position: Director of Nursing - Operating Room / Surgical. Nurses with experience in any of the following areas are strongly encouraged to apply: Assistant Nurse Manager, CNO, CVOR, Charge, Circulate, Clinical Nurse Coordinator, Director,...