Medical Operations Director

4 weeks ago

Atlanta, Georgia, United States Concentra Career Choice Full time
Job Title: Assistant Center Operations Director

At Concentra Career Choice, we are seeking a highly skilled and experienced Assistant Center Operations Director to join our team. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients and ensuring the optimal level of care and customer service is delivered to all customers.

Key Responsibilities:
  • Assist in planning and preparing work schedules and assigning colleagues to specific duties.
  • Ensure the financial performance of the center by assisting in budget preparation and review.
  • Develop and maintain new policies, procedures, and training programs for the assigned center.
  • Assist in hiring, training, and evaluating Center operations colleagues in consultation with Human Resources.
  • Assist the Center Operation Director with the hiring, training, disciplining, and terminating of back office personnel.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Assist in the preparation of annual budgets and financial reports.
  • Provide technical support and resources to clients and Center personnel.
  • Manage on-site nursing services provided by the Center to client companies, including billing, counseling, and supervision of on-site personnel.
  • Administer testing by medical staff to ensure proper performance and ensure all certifications are current and regulatory procedures are adhered to.
  • Monitor marketplace trends and gather competitive information.
  • Coordinate and consolidate services with local vendors to obtain best prices for goods and services.
Requirements:
  • Some college courses in Business Administration, Healthcare Administration, or a related field.
  • Bachelor's degree in Business Administration, Healthcare Administration, or a related field or equivalent directly related work experience preferred.
  • In lieu of an undergraduate degree, the ratio is 1:1, meaning one year of college is equal to one year of directly related work experience and vice versa.
Job-Related Experience:
  • Customarily has at least one year of direct management experience.
  • Customarily has at least six months of healthcare experience.
Job-Related Skills/Competencies:
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills and the ability to deal with people in a manner that shows tact and professionalism.
  • The ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
  • Strong service mentality and a focus on achieving all aspects of defined service standards.
  • Excellent telephone and personal etiquette.
  • Warm, positive, energetic, and professional demeanor.
  • Excellent oral and written communication skills.
  • Tactful and diplomatic communication style.
  • Working knowledge of principles and practices of personnel recruitment, selection, coaching, and other aspects of performance management.
  • Performance assessment skills.
  • Continued focus on self-development.
  • Proficient in computer applications such as Word and Excel.
  • Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
  • Ability to identify areas of opportunity, develop a plan of action to improve, implement, and evaluate the plan effectively.
  • Ability to resolve colleague, client, and patient issues in an effective and timely manner.

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