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Call Center Representative

2 months ago

Kansas City, United States Fresh Form Draft Full time
Call Center Representative

Department: Messa Sync

Employment Type: Full Time

Location: Kansas City

Compensation: $2,600 - $3,500 / month

Description

Job Description: As a Call Center Representative at Messa Sync, you will be the first point of contact for our customers, providing exceptional service and support over the phone. You will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and ensure a positive customer experience. Your role is crucial in maintaining customer satisfaction and loyalty.

Key Responsibilities

Responsibilities:

  • Answer inbound calls and respond to customer inquiries and requests.
  • Handle outbound calls to follow up on customer needs and provide additional support.
  • Resolve customer issues promptly and effectively, ensuring high levels of customer satisfaction.
  • Document and update customer records in the system.
  • Provide product and service information to customers.
  • Collaborate with other team members to resolve complex issues.
  • Meet performance targets and contribute to team goals.
Skills, Knowledge and Expertise

Qualifications:
  • High school diploma or equivalent.
  • Previous experience in a call center or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment.
  • Proficient in basic computer skills, including MS Office.
  • Ability to handle a high volume of calls with professionalism and patience.
Benefits

Benefits:
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Free parking