Quality Improvement Field Services Manager

1 month ago

Akron, United States Sevita Full time
REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. 

QI Field Services Manager
Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.

  • Quality Improvement 
    • Analyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvement 
    • Represent the state on the QI Network leadership team and participate in state staff meetings 
    • In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans
    • Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement 
    • Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information 
    • Partner with Operations to identify training needs and to develop resources to meet those needs 
  • Risk Management 
    • Oversee the implementation of the incident reporting system according to our Incident Management Protocol 
    • Organize and manage monthly trended incident reporting of system data to Operations for their review and action 
    • Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees  
    • Conduct complex and high-level internal investigations 
    • Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect 
    • Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements 
    • Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions 
  • Compliance 
    • Develop and oversee quality and compliance monitoring systems to measure the state’s compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards 
    • Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans 
    • Complete Network Performance Audits 
    • Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols 
    • Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary 
  • Customer Engagement 
    • Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results 
    • Collaborate with Operations leadership to determine and implement local customer engagement activities 
    • Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state 
    • Direct and manage the performance of QI Specialists in tandem with Operations supervisors 
    • Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment 

Qualifications:

  • Bachelor’s degree 
  • Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain injury, intellectual/developmental disabilities 
  • Supervisory experience strongly preferred 
  • Excellent leadership skills with an ability to influence others and drive change; “hands-on” leader who promotes collaboration through example 
  • Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines 
  • Effective communication skills to manage relationships 
  • Self-motivated and collaborative; a team player 

Why Join Us?

  • Full compensation/benefits package for employees working over 30 hours/week 
  • 401(k) with company match 
  • Paid time off and holiday pay
  • Enjoy complex work that makes a difference in the lives of those we serve 
  • Career development and advancement opportunities across a nationwide network 

Come join our amazing team of committed, caring professionals. Apply Today

 



Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
 

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. 

  • Quality Improvement Field Services Manager

    4 weeks ago

    Akron, United States Sevita Full time

    REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join...

  • Quality Improvement Field Services Manager

    2 months ago

    Akron, United States Sevita Full time

    REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join...

  • Quality Improvement Field Services Manager

    4 weeks ago

    Akron, United States Sevita Full time

    REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join...

  • Quality Improvement Field Services Manager

    4 weeks ago

    Akron, OH, United States Sevita Full time

    REM Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. QI Field Services Manager Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership...

  • Quality Improvement Field Services Director

    3 weeks ago

    Akron, Ohio, United States Sevita Full time

    Quality Improvement Field Services ManagerSevita is a leading provider of home and community-based specialized health care. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.Key Responsibilities:Analyze data and proactively...

  • Quality Improvement Field Services Manager

    1 month ago

    Akron, OH, United States Sevita Full time

    REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join...

  • Quality Improvement Manager

    2 weeks ago

    Akron, United States The Blick Center Full time

    We have an immediate opening in our day programs department for a Quality Improvement Manager. In this position, you will oversee the continuous improvement program of the Blick Center Day Programs.Essential Duties include:Help prepare the Center for the Commission on the Accreditation of Rehabilitation Facilities (CARF) Accreditation, Ohio Department of...

  • Quality Improvement Manager

    1 week ago

    Akron, United States Blick Center Full time

    The Blick Center has been helping individuals for over 50 years serving adults, school age and early childhood individuals with developmental, behavioral, physical and mental health conditions. For more information about our services, please visit our website at www.blickcenter.org. We have an immediate opening in our day programs department for a Quality...

  • Quality Improvement Director

    1 week ago

    Akron, Ohio, United States The Blick Center Full time

    Quality Improvement Manager Job SummaryWe are seeking a skilled Quality Improvement Manager to join our team at The Blick Center. As a Quality Improvement Manager, you will play a critical role in overseeing the continuous improvement program of our Day Programs department.Key Responsibilities:Accreditation and Compliance: Assist in preparing the Center for...

  • Property Manager

    2 weeks ago

    Akron, Ohio, United States MyPlace Asset Manager LLC Full time

    Job DescriptionAt MyPlace Asset Manager LLC, we're seeking a skilled Property Manager to oversee the day-to-day operations of our self-storage facility. This role involves providing exceptional customer service, leasing units, maintaining the property, managing finances, and ensuring a safe and secure environment for tenants and their belongings.Key...

  • Field Service Technician

    3 weeks ago

    Akron, Ohio, United States Integrity Technical Services, Inc. Full time

    Job Title: Field Service/Installer TechnicianIntegrity Technical Services, Inc. is seeking a highly skilled Field Service/Installer Technician to join our team. As a key member of our technical staff, you will be responsible for installing, training, and troubleshooting extrusion equipment at customer sites.Responsibilities:Travel to customer sites to...

  • Field Operations Manager: Construction

    4 weeks ago

    Akron, Ohio, United States Jobot Full time

    Job Title: Field Operations Manager: ConstructionAre you a seasoned professional in the construction industry with an innate ability to lead, manage, and inspire teams? Do you have a knack for overseeing construction projects from inception to completion? If so, we have an exciting opportunity for you.Job Summary:We are seeking a dedicated and skilled Field...

  • Quality Assurance Manager

    4 weeks ago

    Akron, Ohio, United States EverStaff Full time

    Job Title: Quality Assurance ManagerEverStaff is actively seeking a Quality Assurance Manager to join our team. This role entails direct employment with our top client, offering exceptional work culture, benefits, PTO, and growth potential.Job Summary:As a Quality Assurance Manager, you will ensure that all external and internal requirements are met before...

  • Field Service Representative

    3 weeks ago

    Akron, Ohio, United States Gpac Full time

    Job Title: Field Service RepresentativeJob Summary:The Field Service Representative's main duty is to carry out job-specific tasks related to integrated products. These tasks will be performed either at customer sites or at the company's plant, working with other employees and subcontractors to meet job requirements.Key Responsibilities:Assess project...

  • Quality Assurance Manager

    4 weeks ago

    Akron, Ohio, United States EverStaff Full time

    Job Title: Quality Assurance ManagerEverStaff is a specialized recruiting firm actively searching for candidates for Direct Hire positions with top clients. These positions offer direct employment with exceptional work culture, benefits, PTO, and growth potential.Job Summary:As a Quality Assurance Manager, you will ensure that all external and internal...

  • Field Operations Manager: Construction

    1 month ago

    Akron, United States Jobot Full time

    Job DescriptionJob DescriptionField Operations Manager: Construction/$$$/Rapidly growing company!!!This Jobot Job is hosted by: Evan FlynnAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $65,000 - $80,000 per yearA bit about us:Our client is one of the largest and most reputable commercial roofing companies...

  • Case Manager

    3 weeks ago

    Akron, Ohio, United States Family Community Services Full time

    Job SummaryFamily Community Services is seeking a skilled Case Manager to join our team. As a Case Manager, you will be responsible for providing supportive services to homeless and at-risk veterans, helping them achieve stable housing and a better quality of life.Key ResponsibilitiesConduct outreach and assessments to identify the needs and risks of...

  • Field Service Technician

    3 weeks ago

    Akron, United States Gpac Full time

    Job DescriptionPosition: Field Service RepresentativeClassification: Non-Exempt/Hourly---Job Summary:The Field Service Representative's main duty is to carry out job-specific tasks related to integrated products. These tasks will be performed either at customer sites or at the company's plant, working with other employees and subcontractors to meet job...

  • Quality Manager

    1 week ago

    Akron, United States The Judge Group Full time

    Our client is currently seeking a Quality Manager for their Food / Beverage Production Plant near Akron OH. The Quality Manager will be responsible for planning, coordinating and directing the Quality & Food Safety Programs to ensure food safety and high quality of products consistent with established company & regulatory standards. This person will manage...

  • Field Service Engineer

    4 weeks ago

    Akron, Ohio, United States Babcock & Wilcox Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Babcock & Wilcox. As a Field Service Engineer, you will be responsible for performing complex technical field assignments involving the installation, inspection, modification, testing, or troubleshooting of air pollution control products and equipment.Key...