Quality Improvement Field Services Manager

3 weeks ago

Akron, United States Sevita Full time
REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. 

QI Field Services Manager
Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.

  • Quality Improvement 
    • Analyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvement 
    • Represent the state on the QI Network leadership team and participate in state staff meetings 
    • In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans
    • Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement 
    • Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information 
    • Partner with Operations to identify training needs and to develop resources to meet those needs 
  • Risk Management 
    • Oversee the implementation of the incident reporting system according to our Incident Management Protocol 
    • Organize and manage monthly trended incident reporting of system data to Operations for their review and action 
    • Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees  
    • Conduct complex and high-level internal investigations 
    • Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect 
    • Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements 
    • Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions 
  • Compliance 
    • Develop and oversee quality and compliance monitoring systems to measure the state’s compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards 
    • Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans 
    • Complete Network Performance Audits 
    • Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols 
    • Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary 
  • Customer Engagement 
    • Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results 
    • Collaborate with Operations leadership to determine and implement local customer engagement activities 
    • Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state 
    • Direct and manage the performance of QI Specialists in tandem with Operations supervisors 
    • Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment 

Qualifications:

  • Bachelor’s degree 
  • Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain injury, intellectual/developmental disabilities 
  • Supervisory experience strongly preferred 
  • Excellent leadership skills with an ability to influence others and drive change; “hands-on” leader who promotes collaboration through example 
  • Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines 
  • Effective communication skills to manage relationships 
  • Self-motivated and collaborative; a team player 

Why Join Us?

  • Full compensation/benefits package for employees working over 30 hours/week 
  • 401(k) with company match 
  • Paid time off and holiday pay
  • Enjoy complex work that makes a difference in the lives of those we serve 
  • Career development and advancement opportunities across a nationwide network 

Come join our amazing team of committed, caring professionals. Apply Today

 



Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
 

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. 

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