Quality Improvement Field Services Manager

2 weeks ago

Akron OH, United States Sevita Full time

REM Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. QI Field Services Manager
Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.

Quality Improvement 
Analyze data and proactively identify opportunities for improvement; Represent the state on the QI Network leadership team and participate in state staff meetings 
In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans
Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement 
Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information 
Partner with Operations to identify training needs and to develop resources to meet those needs 
Risk Management 
Oversee the implementation of the incident reporting system according to our Incident Management Protocol 
Organize and manage monthly trended incident reporting of system data to Operations for their review and action 
Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees   
Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements 
Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions 
Compliance 
Develop and oversee quality and compliance monitoring systems to measure the state’s compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards 
Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans 
Complete Network Performance Audits 
Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols 
Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary 
Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results 
Collaborate with Operations leadership to determine and implement local customer engagement activities 
Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state 
Direct and manage the performance of QI Specialists in tandem with Operations supervisors 
Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; Bachelor’s degree 
Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain injury, intellectual/developmental disabilities 
Effective communication skills to manage relationships 
Paid time off and holiday pay
~ Career development and advancement opportunities across a nationwide network 

Sevita is a leading provider of home and community-based specialized health care. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.  

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