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BDC Customer Care Specialist

2 months ago

Pittsburgh, United States Riverview Automotive Group Inc Full time
Job Summary   We are looking for a BDC Customer Care Specialist to join our growing team The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings.  

Who We Are: LOCATION NAME is committed to providing our customers exceptional service while also giving you opportunities to grow in your career.  When you put your talent toward this industry, you deserve to get just as much as you give.

Benefits:

  • Competitive Pay
  • Health Insurance
  • Life Insurance
  • Vision 
  • Dental
  • 401(K)
  • Paid Training 
  • Growth Opportunities 
  Responsibilities
  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Work closely with the BDC Manager and other BDC service personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Attend service meetings
  • Maintain a professional appearance
Qualifications
  • High school diploma or general education degree (GED)
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driver’s license

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.