Customer Service Representative

7 days ago

franklin, United States Russell Tobin Full time

Job Title: Customer Service Representative

Location: Franklin, MA 02038 (ON SITE)

Job Pay Rate: $19 – 20.50/hour on W2

Job Type: 12+ Contract role (Possible Temp To Hire)

Shift: 1st Shift M-F 7-4pm EST


Job Description:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage one’s time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as Microsoft Word and PowerPoint.

High school diploma or GED preferred.

2-4 years customer service-related experience required.

Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite.

Will need to be comfortable answering phones and have good customer service skills with external contacts.

Job involves data entry and possibly picking orders as well if not busy (nothing too large)


“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

  • Customer Service Representative

    3 weeks ago

    franklin, United States Acro Service Corp Full time

    Job Title: Customer Service RepresentativeDuration: 12 Months Contract (Possibility of Extension)Location: Franklin, MAPay: $20/hour on w2 basis without benefitsJob Summary:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve...

  • Customer Service Representative

    3 weeks ago

    franklin, United States Acro Service Corp Full time

    Job Title: Customer Service RepresentativeDuration: 12 Months Contract (Possibility of Extension)Location: Franklin, MAPay: $20/hour on w2 basis without benefitsJob Summary:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve...

  • Customer Service Representative

    3 months ago

    Franklin, United States Acro Service Corp Full time

    Job Title: Customer Service RepresentativeDuration: 12 Months Contract (Possibility of Extension)Location: Franklin, MAPay: $20/hour on w2 basis without benefitsJob Summary:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve...

  • Customer Service Representative

    2 weeks ago

    Franklin, Massachusetts, United States Acro Service Corp Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative is responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This role requires strong communication and problem-solving skills to determine the client's issue, offer...

  • Customer Service Representative

    1 day ago

    Franklin, United States Russell Tobin Full time

    Job Title: Customer Service Representative Location: Franklin, MA 02038 (ON SITE) Job Pay Rate: $19 – 20.50/hour on W2 Job Type: 12+ Contract role (Possible Temp To Hire) Shift: 1st Shift M-F 7-4pm EST Job Description: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about...

  • Customer Service Representative

    3 months ago

    Franklin, United States Acro Full time

    Job Title: Customer Service Representative Duration: 12 Months Contract (Possibility of Extension) Location: Franklin, MA Pay: $20/hour on w2 basis without benefits Job Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and...

  • Customer Service Representative

    3 weeks ago

    Franklin, Wisconsin, United States Packaging Corporation of America Full time

    Customer Service RepresentativeAt Packaging Corporation of America, we're seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, responding to inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 months ago

    Franklin, United States Tandym Group Full time

    A services organization in Wisconsin is looking to fill an immediate need with the addition of a new Customer Service Representative to their staff. Responsibilities: The Customer Service Representative will: Provide pricing and delivery information Perform customer verifications and set up new customer accounts Receive, process and verify accuracy of...

  • Customer Service Representative

    4 weeks ago

    Franklin, Tennessee, United States Randstad Full time

    Customer Service RepresentativeWe are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills, a strong understanding of insurance products, and the ability to provide exceptional customer service.Key Responsibilities:Handle a high volume of...

  • Customer Service Representative

    1 week ago

    franklin, United States Russell Tobin Full time

    Job Title: Customer Service RepresentativeLocation: Franklin, MA 02038 (ON SITE)Job Pay Rate: $19 – 20.50/hour on W2Job Type: 12+ Contract role (Possible Temp To Hire)Shift: 1st Shift M-F 7-4pm ESTJob Description:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about...

  • Customer Service Representative

    2 months ago

    Franklin, United States Russell Tobin Full time

    Job Title: Customer Service RepresentativeLocation: Franklin, MA 02038 (ON SITE)Job Pay Rate: $19 – 20.50/hour on W2Job Type: 12+ Contract role (Possible Temp To Hire)Shift: 1st Shift M-F 7-4pm ESTJob Description:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about...

  • Customer Service Representative

    2 days ago

    Franklin, United States Russell Tobin Full time

    Job Title: Customer Service RepresentativeLocation: Franklin, MA 02038 (ON SITE)Job Pay Rate: $19 – 20.50/hour on W2Job Type: 12+ Contract role (Possible Temp To Hire)Shift: 1st Shift M-F 7-4pm ESTJob Description:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about...

  • Customer Service Representative

    3 weeks ago

    Franklin, Wisconsin, United States Packaging Corporation of America Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any...

  • Customer Service Representative

    4 weeks ago

    Franklin, Wisconsin, United States Packaging Corporation of America Full time

    Customer Service Representative Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues...

  • Customer Service Representative

    4 weeks ago

    Franklin, Wisconsin, United States Kwik Trip Full time

    Customer Service RepresentativeAt Kwik Trip, we're seeking energetic and outgoing individuals to join our team as Customer Service Representatives. As a key member of our Food/Guest Service team, you'll provide exceptional customer service and create a welcoming environment for our guests.Responsibilities:Provide excellent customer service and resolve guest...

  • Customer Service Representative

    2 weeks ago

    Franklin, Virginia, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Loves Travel Stops & Country Stores. As a Customer Service Representative, you will be responsible for providing fast, friendly, and accurate services to our customers.Key ResponsibilitiesProvide general customer service duties, including helping customers find items,...

  • Customer Service Representative

    2 weeks ago

    Franklin, Massachusetts, United States Rockland Trust Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Rockland Trust. As a key member of our call center team, you will be responsible for providing exceptional service to our customers, handling a high volume of calls, and resolving issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Franklin, Wisconsin, United States Northwestern Mutual Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Northwestern Mutual. As a key member of our service delivery team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and transactions in a timely and professional...

  • Customer Service Representative

    1 month ago

    Franklin, North Carolina, United States Enterprise Holdings Full time

    Customer Assistance Representative Sr Job DescriptionEnterprise Mobility is seeking a highly skilled Customer Assistance Representative Sr to provide exceptional customer service and support to our internal and external customers. As a key member of our team, you will be responsible for assisting customers with their rental needs, providing administrative...

  • Customer Service Representative

    3 weeks ago

    Franklin, Tennessee, United States Goldfish Swim School - Franklin Full time

    Job Title: Front Desk Customer Service Representative Afternoons and WeekendsJob Summary:Goldfish Swim School - Franklin is seeking a skilled Customer Service Representative to join our team. As a Front Desk Ambassador, you will be the first point of contact for potential and current customers, providing exceptional service and support. This role is perfect...