IT support engineer
1 week ago
Job Summary:
The L2 Desktop Support Technician is responsible for providing advanced technical support and
troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and
software systems, and ensuring optimal performance and user satisfaction.
Key Responsibilities:
Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
Diagnose and resolve advanced technical issues escalated from the L1 support team.
Install, configure, and maintain operating systems, software applications, and system updates.
Perform root cause analysis to identify recurring technical problems and develop solutions.
Excellent in troubleshooting break/fix issues of windows and mac computers
Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
Collaborate with IT team members on projects, upgrades, and implementations.
Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
Provide remote support and troubleshooting for users working from home or in the field.
Train and mentor junior support technicians as needed.
Ensure compliance with IT policies, security protocols, and best practices.
Perform routine maintenance and inspections to ensure optimal performance of equipment
Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related
field, or equivalent work experience.
2-4 years of experience in a desktop support or similar role.
Strong knowledge of Windows and Mac operating systems.
Proficiency with Microsoft Office Suite and other common software applications.
Experience with Active Directory, group policies, and user account management.
Familiarity with remote desktop tools and support software.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
-
Support Desk Engineer
4 weeks ago
Virginia Beach, United States Endurance IT Services Full timeWe are seeking a dedicated Support Desk Engineer for a fulltime direct hire opportunity. This role is crucial for ensuring client satisfaction at Endurance IT (EIT). The Support Desk Engineer will uphold EIT s company standards and core values while delivering exceptional support from a remote call center environment. The primary objective is to ensure...
-
Support Desk Engineer
4 weeks ago
Virginia Beach, United States Endurance IT Services Full timeWe are seeking a dedicated Support Desk Engineer for a fulltime direct hire opportunity. This role is crucial for ensuring client satisfaction at Endurance IT (EIT). The Support Desk Engineer will uphold EIT s company standards and core values while delivering exceptional support from a remote call center environment. The primary objective is to ensure...
-
IT Support Specialist
4 weeks ago
West Palm Beach, Florida, United States Dedicated IT Full timeJob Title: IT Support Technician IIJob Summary:Dedicated IT is seeking a highly skilled and motivated IT Support Technician II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and collaborating with our team to deliver...
-
Desktop Support Technician
3 weeks ago
palm beach, United States Gravity IT Resources Full timeJob Title: Desktop TechnicianJob Type: Direct Hire Location: Palm Springs, California (On Site)Position Overview: This position offers an exciting opportunity for candidates eager to grow in healthcare IT applications, with a primary responsibility for addressing and resolving end-user issues escalated from the help desk in a leading healthcare system in the...
-
IT Support Specialist
4 weeks ago
West Palm Beach, Florida, United States Dedicated IT Full timeAbout Dedicated ITDedicated IT is a leading Managed Service Provider (MSP) with a niche focus on healthcare. Our company has been recognized for its growth and success, with a ranking of #33 on CRN's 2022 Fast Growth 150 List.We pride ourselves on our people-centric culture, offering amazing benefits and substantial year-over-year growth. This has positioned...
-
Level 2 Information Technology Support Specialist
4 months ago
Palm Beach Gardens, United States Capstone IT Services Full timeTechnical Support Specialist Job SummaryThe Technical Support Specialist (TSS) (Level 2) is the client’s primary point of contact within the company for strategic guidance, technical solutions and problem resolution. This position provides onsite and remote support to clients who have critical response time requirements for their business technology...
-
IT Support Specialist
4 weeks ago
Vero Beach, Florida, United States Merge IT LLC Full timeJob Summary: We are seeking an experienced IT Support Engineer to join our team at Merge IT LLC. As an onsite IT Support Engineer, you will be responsible for providing technical support and maintenance for our client's IT infrastructure. Key Responsibilities:- Perform regular system checks on CCTV, POS, and server systems- Maintain hardware and software for...
-
palm beach gardens, United States Capstone IT Services Full timeTechnical Support Specialist Job SummaryThe Technical Support Specialist (TSS) (Level 2) is the client’s primary point of contact within the company for strategic guidance, technical solutions and problem resolution. This position provides onsite and remote support to clients who have critical response time requirements for their business technology...
-
IT support engineer
2 weeks ago
palm beach, United States SISL Global Full timeJob Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities: Provide second-level technical support for...
-
Senior Digital Engineer
1 month ago
Virginia Beach, Virginia, United States Nationwide IT Services Full timeJob Title: Senior Digital EngineerWe are seeking a highly skilled Senior Digital Engineer to join our team at Nationwide IT Services. As a key member of our Digital Engineering (DE) and Digital Transformation (DT) team, you will provide engineering support to SAF/AQR (The Assistant Secretary of the Air Force (Acquisition, Technology, and Logistics).Key...
-
Senior Systems Engineer
4 weeks ago
Virginia Beach, Virginia, United States Nationwide IT Services Full timeJob Summary: Nationwide IT Services is seeking a highly skilled Senior Systems Engineer to join our team in supporting the Air Force's Parts and Materiel Management program. As a key member of our team, you will be responsible for planning, programming, and budgeting efforts for the Air Force Science and Technology (S&T) portfolio, as well as the Air Force...
-
Structural Revit Operator
1 month ago
palm beach, United States Qual IT Resources Full timeRevit OperatorThe client provides structural engineering design, investigation, analysis, and inspection services to a variety of clients worldwide on projects of every size and level of complexity. The client is a growing 110+ person firm throughout 5 offices nationwide. The client collaborates with architects, building owners, and builders to design sleek,...
-
Structural Revit Operator
1 month ago
palm beach, United States Qual IT Resources Full timeRevit OperatorThe client provides structural engineering design, investigation, analysis, and inspection services to a variety of clients worldwide on projects of every size and level of complexity. The client is a growing 110+ person firm throughout 5 offices nationwide. The client collaborates with architects, building owners, and builders to design sleek,...
-
Security Engineer
2 weeks ago
Virginia Beach, United States Falcon IT & Staffing Solutions Full time30th October, 2024Role: Security Engineer. Location: Hybrid / Washington DC (2 days onsite) Job Description: Imagine being a key player in fortifying the defenses of a dynamic enterprise environment, where your expertise not only safeguards critical systems but also contributes to the growth and success of an innovative solutions and services business. As a...
-
Engineering Supervisor
1 month ago
Palm Beach, Florida, United States LR Palm House LLC Full timeJob Title: Engineering SupervisorLR Palm House LLC is seeking an experienced Engineering Supervisor to oversee the maintenance and engineering operations of our hotel. As a key member of our team, you will be responsible for ensuring all systems and equipment are functioning optimally to provide a safe and comfortable environment for our guests and staff.Key...
-
Desktop Support
1 month ago
Virginia Beach, United States Omm IT Solutions Full timePlease Note: This is an OnSite job with Hours of Operations from 7.30 AM to 5.30 PM EST Monday Friday (Except City Holidays). However if required the client may ask to provide support on behalf of IT for the time period during and immediately following Citydeclared emergency operations.The candidate must have or obtain a current and valid Virginia or North...
-
Desktop Support
2 months ago
Virginia Beach, United States Omm IT Solutions Full timePlease Note: This is an OnSite job with Hours of Operations from 7.30 AM to 5.30 PM EST Monday Friday (Except City Holidays). However if required the client may ask to provide support on behalf of IT for the time period during and immediately following Citydeclared emergency operations.The candidate must have or obtain a current and valid Virginia or North...
-
Lead, Manufacturing Engineer
3 weeks ago
Palm Beach, United States L3Harris Technologies Full timeJob Title: Lead, Manufacturing Engineer/NC Programmer (Level 4) Job Code: 16784 Job Location: Jupiter, FL Job Schedule: 9/80 Job Description: We are seeking a Lead, Manufacturing Engineer to join our small team of energetic and efficient MEs. The chosen candidate will have technical responsibility for development and planning of safety and quality methods...
-
IT support engineer
4 months ago
West Palm Beach, United States SISL Global Full timeJob Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities: Provide second-level technical support for...
-
Engineering Support Specialist
4 weeks ago
Huntington Beach, California, United States City of Huntington Beach California Full timeJob SummaryWe are seeking a highly skilled Engineering Support Specialist to join our team at the City of Huntington Beach California. As an Engineering Support Specialist, you will play a critical role in supporting our engineering operations and ensuring the delivery of high-quality services to our community.Key ResponsibilitiesProvide technical support to...