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Contact Center Representative

2 months ago

Newport Beach, United States Animal Dermatology Clinic Full time

Job Type

Full-time

Description

Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous satellite locations nationwide. With over 80 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In addition to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.

Animal Dermatology Group's Corporate Office in Newport Beach, California is seeking a Customer Service/Contact Center Representative to join our newly created support team. We are looking for someone who enjoys coming to work each day with the following qualities:

  • Positive, Energetic and Upbeat personality
  • Takes initiative.
  • Commitment to the needs of the clinic and patients
  • Punctual
  • Willingness to teach others and share ideas.
  • Openness to diversity
  • Adaptability to change.
  • Accountable
  • Able to see big picture.
  • Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude.
As a veterinary Customer Service/Contact Center Representative, you will work in a freshly renovated, business casual environment and tasked with supporting the efficient operation of our remote (multi-state) veterinary practices by creating and confirming appointments via in and outbound calls, text messages emails and chat sessions. and coordinating these appointment changes with the individual clinic locations.

In addition, this position will require participation in Outbound campaigns to reach out to new and existing clients as needed. These activities could include but not be limited to checking on prescription renewals, interrupted treatment schedules, communicating promotional events / service specials and in general support our antigen processing services programs and ADG corporate services as needed.

Requirements

Knowledge, Skills and Abilities (including but not limited to):
  • Dependable attendance is required
  • Excellent customer service skills
  • Strong phone skills and experience required (1 to 2 years)
  • Computer skill required (Word, Excel and Outlook)
  • Knowledge of Veterinary Practice Software (Cornerstone or ezyVet a Bonus)
  • Excellent communication skills - Bilingual in Spanish a plus
  • Ability to work in a team-oriented environment
  • Organized and detail oriented, ability to take direction
  • Possess sound decision-making skills and the ability to multi-task
Duties (including but not limited to):
  • Providing excellent Client service
  • Answering and making phone calls
  • Responding to Email, Text messages and Chats
  • Take accurate messages and book appointments
  • Maintaining computer records/data entry
  • Marketing implementation
  • Payment processing
Education and Physical Requirements:
  • High school diploma or equivalent required
  • Must have experience working in the public (i.e. call center, restaurant, retail or service business)
  • Experience in a veterinary hospital or doctor's office is a plus
  • Must be able to lift 40 pounds
  • The ability to walk, bend, squat, stand or reach constantly over the course of a minimum of 8-hour day
Benefits:
  • A 5/8 work week (Monday through Friday)
  • Paid vacation and Holidays
  • Competitive wages
  • Medical, dental, vision, dependent care FSA, and short-term disability benefit options
  • Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
  • 401K with employer match
  • CE opportunities
  • Discounts on services and medications for employee pets

*Some travel may be required.

For more information about the Animal Dermatology Clinic, please visit our website animaldermatology.com

Salary Description

$18 - $25 / hour