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Patient Contact Center Representative
1 month ago
At Waccamaw Dermatology, LLC, we are seeking a highly skilled and customer-focused Patient Contact Center Representative to join our dynamic team. As a key member of our contact center, you will be responsible for providing exceptional patient service, scheduling appointments, and ensuring a seamless experience for our patients.
Key Responsibilities:- Answer inbound calls and schedule appointments with accuracy and efficiency.
- Verify patient demographic and insurance information to ensure accurate scheduling.
- Utilize our online application to respond to messages and provide timely communication to patients.
- Provide professional and courteous interactions with patients, either via phone, email, or portal.
- Maintain patient confidentiality and adhere to all HIPAA regulations.
- Deescalate dissatisfied patients and offer support and assistance as needed.
- Contribute to team efforts by completing tasks and providing superior customer service excellence.
- High School diploma or equivalent required.
- 1-2 years of call center or customer service experience.
- Excellent communication and organizational skills.
We are a dynamic team that values quality healthcare and strives to make a difference in our community. If you are a critical thinker with a positive attitude and a passion for helping others, we encourage you to apply for this exciting opportunity.
