Veterinary Contact Center Representative

1 month ago


Newport Beach, California, United States Animal Dermatology Clinic Full time
About the Role

We are seeking a highly motivated and customer-focused Veterinary Contact Center Representative to join our team at the Animal Dermatology Clinic. As a key member of our support team, you will play a vital role in ensuring the efficient operation of our remote veterinary practices.

Key Responsibilities
  • Provide exceptional customer service to clients and patients via phone, email, and chat
  • Support the creation and confirmation of appointments, as well as generate follow-up contacts
  • Coordinate changes and questions with individual clinic locations
  • Participate in outbound campaigns to reach out to new and existing clients as needed
Requirements
  • Dependable attendance and excellent customer service skills
  • Strong phone skills and experience (1-2 years) required
  • Computer skills, including Word, Excel, and Outlook
  • Knowledge of veterinary practice software (Cornerstone or ezyVet a bonus)
  • Excellent communication skills, with bilingual Spanish a plus
  • Ability to work in a team-oriented environment and possess sound decision-making skills
What We Offer
  • A 5/8 work week (Monday through Friday)
  • Paid vacation and holidays
  • Competitive wages
  • Medical, dental, vision, dependent care FSA, and short-term disability benefit options
  • 401K with employer match
  • CE opportunities
  • Discounts on services and medications for employee pets

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