Veterinary Contact Center Representative

4 weeks ago


Newport Beach, United States Animal Dermatology Clinic Full time
Job Title: Veterinary Contact Center Representative

We are seeking a highly skilled and customer-focused Veterinary Contact Center Representative to join our team at the Animal Dermatology Clinic. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and patients, while also ensuring the efficient operation of our remote veterinary practices.

Key Responsibilities:

  • Providing excellent customer service to clients and patients
  • Creating and confirming appointments and generating follow-up contacts via phone, email, and chat
  • Coordinating changes and questions with individual clinic locations
  • Participating in outbound campaigns to reach out to new and existing clients

Requirements:

  • Dependable attendance and excellent customer service skills
  • Strong phone skills and experience (1-2 years)
  • Computer skills (Word, Excel, and Outlook) and knowledge of veterinary practice software (Cornerstone or ezyVet a plus)
  • Excellent communication skills and ability to work in a team-oriented environment

Benefits:

  • A 5/8 work week (Monday through Friday)
  • Paid vacation and holidays
  • Competitive wages and benefits package


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