IT Service Desk Technician
2 weeks ago
Job Title: IT Service Desk Technician
Reports To: Manager, IT Support
Employment Type: Full-Time
Workplace Type: Onsite
The Celito Team
The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.
Job Overview
In this customer-facing role, the IT Service Desk Technician will play a key role in supporting our clients as the primary point for service calls and emails, tackling common and challenging issues. The role will also provide top-tier customer service and subject matter support in an onsite and/or remote environment. This position will provide troubleshooting and technical expertise to drive high first-call resolution.
Responsibilities and Duties:
- Initial point of contact for all IT related incidents and requests
- Work within ticketing system to provide clients with timely and meaningful updates
- Troubleshoot IT related issues remotely or in person and escalate any unsolved issues
- Image laptops (Windows OS and MacOS) and customize with company applications
- Support both Windows and Mac systems
- Document IT procedures, create runbooks and reports
- Continually improve IT support processes
- Onboard and offboard users on multiple platforms
- Train new hires on policies, procedures and technical skills
- Support with conference room AV
- Troubleshoot printers and Wired/Wireless networks
- Other duties, project work and responsibilities as assigned
Requirements:
- 3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk team
- Experience working in an IT Service Management platform or Help Desk ticketing system
- Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus
- Experience with documentation and procedure design
- Technical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) a plus
- Strong knowledge of Windows OS and Mac OS
- Strong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices)
- Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign)
- Excellent customer service, communication and interpersonal skills
- Able to travel and work at customer sites as needed
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Celito, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 85k - 100k per annum. Bonus target, 401k with matching, flexible PTO, Medical & Commuter Benefits are in addition to.
-
IT Service Desk Technician
3 weeks ago
Redwood City, United States Celito Tech, Inc. Full timeJob Title: IT Service Desk TechnicianReports To: Manager, IT SupportEmployment Type: Full-TimeWorkplace Type: Onsite The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical...
-
IT Service Desk Technician
3 weeks ago
redwood city, United States Celito Tech, Inc. Full timeJob Title: IT Service Desk TechnicianReports To: Manager, IT SupportEmployment Type: Full-TimeWorkplace Type: Onsite The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical...
-
Service Desk Technician
4 months ago
Oklahoma City, United States TBS Factoring Service LLC Full timeThe Service Desk Technician is responsible for providing technical assistance and support related to computer systems, hardware, and software. This includes responding to tickets, running diagnostic programs, isolating problems, and determining and implementing solutions. Proactively monitors system and application health, reviews automated alerts from TBS...
-
Enterprise Service Desk Technician
1 week ago
Kansas City, Missouri, United States TEKsystems Full timeJob Summary:TEKsystems is seeking an Enterprise Service Desk Technician to join our team in Kansas City, Missouri. As a member of our 24/7 service desk, you will be responsible for providing technical support to our customers worldwide. Key Responsibilities:* Provide technical support for network issues, password resets, and other IT-related problems*...
-
Service Desk Technician S2
4 weeks ago
Oklahoma City, United States Sparks Group Full timeJob DescriptionJob DescriptionJob Summary/Company: As a Service Desk Technician, you will provide front-line support for IT incidents and requests, ensuring a high-quality end-to-end customer experience. This role involves initial assessment, triage, and troubleshooting while coordinating with additional support resources to resolve complex...
-
Service Desk Technician S2
4 weeks ago
Oklahoma City, United States Sparks Group Full timeJob Summary/Company: As a Service Desk Technician, you will provide front-line support for IT incidents and requests, ensuring a high-quality end-to-end customer experience. This role involves initial assessment, triage, and troubleshooting while coordinating with additional support resources to resolve complex issues. Responsibilities: Collect and assess...
-
Help Desk Technician
5 months ago
Oklahoma City, United States Jobot Full timeThis Jobot Job is hosted by: Dan DungyAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $18 - $25 per hourA bit about us:Managed IT Services company where we take pride in helping our clients with their IT needs.Why join us?Great culture, benefits and career opportunities.Job DetailsJob Details:We are seeking...
-
Front Desk Agent
1 month ago
Redwood City, United States Crescent Hotels & Resorts Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Service Agent, Front Desk, Guest Service, Hotel, Processing
-
Service Desk Technician Tier II
4 days ago
Oklahoma City, United States Maximus Services, LLC Full timeDescription & Requirements As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure...
-
Service Desk Technician Tier II
2 days ago
Oklahoma City, United States MAXIMUS Full timeDescription & Requirements As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure...
-
Deal Desk Analyst
2 weeks ago
Redwood City, United States The Sage Group Full timeDEAL DESK ANALYSTThe Sage Group is seeking a Deal Desk Analyst for our client, the market leading platform for secure content management, workflow, and collaboration. This is a highly visible position that requires extensive interaction with senior executives and staff members across sales, marketing, product management, finance, support, legal, and...
-
Help Desk Technician
2 months ago
Commerce City, United States TEKsystems Full timeJob DescriptionJob DescriptionDuration3 Duration UnitMonth(s) Req Description DescriptionTake inbound calls (100/day); triage calls in a timely manner to determine the complaint, the possible cause and if you are able to provide an immediate solution; or if additional assistance is required via the next tier of support.- Log all requests into Help Desk...
-
Help Desk Technician
2 months ago
Granite City, United States Gateway Regional Medical Center Full timeWE ARE GATEWAY REGIONAL MEDICAL CENTER! Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff,...
-
Help Desk Technician
3 weeks ago
new york city, United States Planet Technology Full timeHelp Desk Technician Full-Time / Permanent Position100% onsite - Long Island City- NY,NY$60-90k per year - Excellent benefits with free employee medical and strong 401k matchDay-To-Day *Act as first line of IT technical support for 600+ users is efficient, professional and timely. *Ensure technical problems are escalated appropriately in a timely way....
-
Help Desk Technician
3 weeks ago
new york city, United States Planet Technology Full timeHelp Desk Technician Full-Time / Permanent Position100% onsite - Long Island City- NY,NY$60-90k per year - Excellent benefits with free employee medical and strong 401k matchDay-To-Day *Act as first line of IT technical support for 600+ users is efficient, professional and timely. *Ensure technical problems are escalated appropriately in a timely way....
-
Service Desk Specialist
2 weeks ago
Kansas City, United States Leidos Inc Full timeDescription re you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part...
-
Help Desk Specialist
2 weeks ago
Kansas City, United States Zachary Piper Full timeZachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence...
-
Help Desk Analyst
1 week ago
Kansas City, United States Robert Half Full timeJob DescriptionJob DescriptionPosition: Help Desk TechnicianLocation: Kansas City, MO (MOSTLY ONSITE - WEEKLY ONSITE 3 DAYS, REMOTE 2 DAYS)Salary: up to $55,000 + excellent benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my...
-
Service Technician
3 weeks ago
Redwood City, United States Diablo Convoy Full time $28 - $65Our client has nine (9) world-class facilities that routinely deliver service excellence and feature the latest diagnostic tools and state-of-the-art fabrication systems designed to cover a comprehensive range of transit bus, motorcoach and RV service and repair. In addition to a full line of diesel and gas commercial vehicle products ranging from vans to...
-
Entry Level Service Desk
2 months ago
Salt Lake City, United States TEKsystems Full timeJob DescriptionJob DescriptionJob TitleL1 Service Desk (TOP SECRET) Top Skills Details\*Active TOP Secret clearance, Current Sec+ Cert, and HDI-SCA Certification \"Candidates have 90 days to get HDI\*1. ~0- 6 months of service desk experience or customer service experience for the department of defense/military and a current Sec+.2. Must demonstrate ability...