Assistant Manager

2 weeks ago

Des Moines, United States Long John Silver's Full time
Role Overview:

The Assistant Manager (AM) has the overall responsibility for directing the daily operations of a restaurant in the Restaurant General Managers absence, ensuring compliance with company standards in all areas delivering the highest quality products and services to each guest. The Assistant General Manager is a leader in the restaurant, working closely with the Restaurant General Manager to successfully carry out the policies and procedures of the company and ensuring profitability.

Service:
  • Ensures 100% satisfaction for all LJS guests
  • Solves customer concerns immediately utilizing BAM and ensures they leave happy and satisfied
  • Lead team in ensuring Voice of the Customer (VOC) feedback is collected and acted upon
  • Motivates Team Members to perform at or above expected performance levels
  • Ensures staffing levels meet guest service requirements at all times
People/Culture:
  • Treats all Team Members with respect while fostering a sense of teamwork and accountability
  • Accountable for positive engagement at every guest encounter
Product:
  • Ensures staffing levels meet guest service requirements at all times
  • Treats all Team Members with respect while fostering a sense of teamwork and accountability
  • Accountable for positive engagement at every guest encounter
  • Ensures all ingredients and menu items are stored, handled, prepared, and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction
  • Positively impacts profitability by effectively managing product projections and controlling waste
  • Provides, to every guest, a come-back quality service and taste experience
Place:
  • Maintains a clean, safe, and comfortable environment for guests and Team Members
  • Clean as you go mentality Ensure the restaurants interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times
  • Provides an environment that encourages guests to return
Leadership:
  • Answers Team Member questions, helps with Team Member problems, and oversees Team Member work for quality and guideline compliance
  • Communicates deadlines and sales goals to team members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Learn to forecast sales, create work schedules, order and track inventory, and complete required performance reports
  • Ensure cash control, security, safety, and food quality standards are consistently met
*Performs other duties as assigned by Restaurant General Manager and Above Restaurant Leader

Role Requirements:
  • Must be 18 years of age or older
  • High School Diploma or Equivalent
  • Minimum of 3 months experience performing as a Shift Manager
  • Passed Assistant Manager Readiness Checklist
  • Must have reliable transportation and the ability to work nights and weekends
  • Take absolute pride in everything you do
  • Value customer service and hold the ability to positively impact guests' experience
  • Work well in a fast-paced environment
  • Practice high quality food and cleanliness standards
  • Bring an upbeat energy and positive attitude to the team
  • Has a commitment to timeliness and a sense of urgency
  • Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
  • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration, and percent
  • Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role. While performing the duties of this role, the employee is regularly required to:
  • Work for several hours in a standing position
  • Talk and hear; Communicate with Team Members and guests
  • Handle, feel and reach with arms and hands
  • Sit, climb, and balance
  • Stoop, kneel, crouch, and crawl
  • Lift and move up to 50 pounds

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