Service Manager

3 weeks ago

Newton, United States Mill Creek Residential Trust Full time
At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.

Essential Functions/Responsibilities
  • Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions
  • Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations
  • Schedule and perform routine preventive maintenance on all appropriate equipment and tools
  • Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable
  • Respond to resident requests in a timely manner, delivering excellent customer service
  • Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.
  • Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same
  • Oversee work of internal and external vendors and maintenance service suppliers
  • Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team
  • Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers
  • Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses
  • Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting
  • Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team
  • Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
  • Address and complete all other duties as assigned
  • Embody the Mill Creek mission, values and brand promise in all that he or she does
Associate Management and Development
  • Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
  • Empower, engage and develop associates to achieve great performance and desired business outcomes.
  • Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
  • Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
  • Support associate development. Provide targeted training and growth opportunities
  • Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
  • Address and complete all other duties as assigned
Education and/or Experience
  • High School diploma or equivalent (GED) preferred
  • 5+ years maintenance technician work or related experience
  • HVAC Certification required
  • CAMT preferred
  • CPO preferred
  • Multi-family housing experience helpful
Skills/Specialized Knowledge
  • Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.
  • Accurately take measurements and perform basic arithmetic
  • General computer skills in Microsoft Office and property management based software
  • Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.
  • Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.
  • Safely work with chemicals, paint, and general cleaning supplies
  • Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart
About the Benefits of joining the Mill Creek Team
  • Competitive compensation
  • Comprehensive medical, dental and vision
  • Employer sponsored short and long term disability, Life and ADD insurance
  • 401k with employer matching
  • Paid time off benefits: Vacation, Sick, Holidays


Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together

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