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Internet Sales Manager

2 months ago

Greenville, United States Lennar Homes Full time

Welcome Home Build your career with Lennar

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Internet Sales Manager:

Lennar is seeking an Internet Sales Manager who fosters and distributes leads generated through the Lennar Website and other Marketing Channels. Manages the Internet Sales Team.

Primary Duties and Responsibilities:

Internet Sales Manager:

  • Develop and implement training programs as needed to meet division traffic and sales goals.
  • Guide and train Internet Sales Coordinators with phone, sales and customer service techniques to achieve optimal performance results.
  • Consistently shop and ensure in-depth knowledge of new and resale competition to aid in best positioning of product, pricing and promotion of communities.
  • Routinely monitor Internet Sales Coordinators’ phone calls, live chat dialogues and other correspondence to ensure superior customer care and the best representation of Lennar.
  • Monitor Internet Sales Coordinators’ responsiveness to ensure all Leads are being responded to timely according to Company standards.
  • Create and monitor the ISCs schedule providing appropriate coverage for the department.
  • Monitor accuracy and completeness of the Internet Sales Coordinators’ appointments set and kept records.
  • Attend promotional events for Communities as needed per the Director of Marketing.
  • Prepare and distribute ISC performance and other reports as needed/requested.
  • Facilitate weekly ISC department meetings, and assist with Sales TEAMS meetings needed per the Director of Marketing.
  • Submit and maintain MLS listings for the division per direction by the Director of Sales.
  • Provide continual coaching to Associates with regard to functional and behavioral standards.
  • Ensure appropriate staffing to meet department needs.
  • Evaluate Associates’ individual performance and plans for compensation actions in accordance with that performance in partnership with Director of Marketing.
  • Perform other duties as assigned.

Internet Sales Coordinator:

  • Be familiar with all communities (phone numbers, offerings, features, tax rate, amenities, etc.) and local surroundings (be able to give directions)
  • Assist with the generation of “Coming Soon” community interest lists, and maintain contact with interest list Leads utilizing Lennar approved e-mail campaigns

Education and Experience Requirements

  • Minimum High School or GED required
  • College degree preferred
  • Minimum 4 years’ experience in telephone and/or on-line customer service. Up-selling experience preferred
  • Excellent verbal and written communication skills
  • Intermediate to advanced PC skills (Microsoft Word and Excel)
  • Ability to prepare written documentation and complete contract calculations

Contacts

Regular contact with Director of Marketing, Direct of Sales, Area Sales Managers and New Home Consultants. Regular contact with the general public and National Internet Center.

Physical Requirements

Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less. Finger dexterity is required to operate a computer keyboard, mouse and calculator.

This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.

FLSA Status

Exempt

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

 

Life at Lennar

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

 

When You Join:

  • Health Insurance - Medical, Dental & Vision
  • Vacation – 3 weeks of vacation per year to start
  • Holidays, Sick Leave, & Personal Days
  • 401(k) Savings Plan with company match
  • Paid Maternity & Bonding Leave
  • New Hire Referral Bonus Program
  • Product Purchase Discount for Associates
  • Associate Assistance Plan
  • Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you. 
  • And More

 

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.