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Customer Experience Specialist

2 months ago

Appleton, United States Nsight Telservices Full time
Job Summary:

The Customer Experience Specialist is responsible for providing comprehensive guidance and assistance to customers to enhance their mobile experience, including setting up devices, troubleshooting, and providing ongoing support. They must have at least three years of customer service experience, preferably in a face-to-face environment, and be familiar with wireless phone use and basic computer knowledge. Key responsibilities include welcoming customers, educating them on device usage, troubleshooting technical issues, assisting with data transfers, and ensuring customer satisfaction, while also staying updated on product offerings and completing administrative tasks as needed.

Responsibilities & Duties:

- Welcome customers into retail stores warmly and positively, creating exceptional first impressions.

- Educate customers on device usage and functionalities, ensuring they understand how to navigate their devices and services effectively.

- Listen attentively to customer needs and provide Level 1 troubleshooting for device and service issues, including cleaning devices, Bluetooth setup, and software updates.

- Assist customers with data transfers, insurance claims, loaner devices, voicemail setup, and provisioning of handsets.

- Maintain knowledge of all product offerings and services, serve as the resident expert for Cellcom and Nsight offerings, and assist in inventory management and administrative tasks as required.

- Other duties as assigned

Requirements:

- High school education or equivalent is required, with at least three years of customer service experience, preferably in a face-to-face environment.

- Proficiency in using wireless phones and basic computer knowledge is essential.

- Strong interpersonal skills, including good verbal communication and the ability to work effectively in a team.

- Ability to handle multiple tasks simultaneously, work at a fast pace, and demonstrate attention to detail and organizational skills.

Individuals with a passion for delivering exceptional customer experiences, adept at technical troubleshooting, and possessing strong communication skills would excel in this role as a Customer Experience Specialist.

To view our competitive benefits, click here

Joining Nsight/Cellcom:

Join our telecom team in Wisconsin and Michigan's Upper Peninsula, where we focus on delivering excellent wireless and fiber solutions and expert tower construction and maintenance. With a strong commitment to customer service, community involvement, and eco-friendly practices, we're more than just a company; we're shaping the future of connectivity. If you're passionate about making a difference and want to be part of an innovative telecom environment, come join us

Cellcom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@nsight.com.