Customer Service Representative

5 days ago


Appleton, Wisconsin, United States Flex-Staff Full time
Job Description

We are seeking a highly skilled and customer-focused Member Support Specialist to join our team at Flex-Staff. As a key member of our team, you will be responsible for providing exceptional customer service to our members, resolving account inquiries, and maintaining a positive and professional demeanor in a fast-paced environment.

Responsibilities:
  • Assist members with account inquiries, account maintenance, and problem resolution via phone, email, or electronic methods.
  • Answer a high volume of incoming calls and provide timely and accurate responses.
  • Troubleshoot calls regarding member accounts and provide knowledge about account titles and designations.
  • Cross-sell products and services while educating members on products and services that meet their needs.
  • Provide information and direct members to appropriate representatives.
  • Achieve member service goals and support department service levels.
Requirements:
  • Customer service experience over the phone.
  • Call center or high-volume phone experience is a plus.
  • Ability to meet metrics and upsell products and services.
  • Strong communication skills.
  • Experience working in a fast-paced environment and remaining calm in a high-stress environment.
  • Ability to navigate multiple programs on a computer at one time.
  • Bilingual in Spanish is a plus.
Benefits:
  • Full benefits package including health, dental, vision, 401K, vacation, etc.
  • Paid time off to do volunteer work.

We offer a great team environment and excellent benefits package. If you are interested in this opportunity, please apply online or send your resume to the provided email address. Already worked for Flex-Staff? Call our office at the provided phone number to discuss your application. Make sure to send your family and friends our way - we love referrals



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