Customer Support Specialist
1 week ago
About KOMODO KOMODO works on products that shape the gaming and manga industries of the future. Our experience and talent enable us to bring revolutionary hardware like the Steam Deck to markets in Asia, develop and publish original games on Steam and consoles, and build a community of language learners around the globe with our upcoming manga platform. We are a creative, passionate, and diverse team that loves introducing the world to something new with each of our products. We believe people are at their best when they play, and play is central to everything we do. If you have a passion for gaming and manga, we are the team to be on. If this sounds interesting, we are now hiring in our Tokyo and Honolulu studios and would love to hear from you The Opportunity We are looking for a Customer Support Specialist to join our team, based in our Honolulu studio. You will respond to inquiries from customers in English and Japanese about the Steam Deck portable gaming PC, games, and upcoming manga-related projects. You will be responsible for assisting customers with questions about purchasing, payment, delivery, returns and exchanges, and other issues so that they can purchase and use our products with peace of mind. You must also have the ability to respond to irregular consultations and questions in a flexible, timely, and courteous manner. A successful candidate will be a lifelong learner with an interest in Japanese and Hawaiian culture. You have the ability to listen and understand what the customer’s needs are and provide them with the best solution. As a team member, you will not only handle inquiries from customers, but also have the opportunity to collaborate with various departments and provide operational support, including software-related, marketing, and logistics. Occasionally, the members even participate as event staff for live events. The above is just one example, but KOMODO offers an environment in which you can demonstrate your abilities in more than one area. Therefore, we welcome unique individuals with experience and a willingness to work outside of customer support in a positive and fun environment. Responsibilities Responding to inquiries (via email) regarding online store orders and deliveries Management of online store and FAQ content Aggregation and analysis of inquiries Identifying customer needs and proposing improvements to the company's products and services Cooperation with other departments and external parties, and translating texts as necessary Minimum Requirements Native-level English skills and business-level or higher Japanese skills Experience in proposing and improving systems and business processes based on customer trends or feedback to improve customer satisfaction Able to flexibly respond to circumstances by coordinating closely with teams and other departments without relying on individual decisions Passionate about the game and manga industries Experience in one project for at least 2 years and achieving goals preferred Experience in leading or managing a team in any department preferred Here at KOMODO we are just as passionate about our team members as we are with shaping the gaming and manga industries. That’s why we offer excellent private health insurance, lifestyle and fitness benefits, generous paid time off, free games and manga, and free language classes to all of our full-time employees. #J-18808-Ljbffr
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Customer Support Specialist
1 week ago
Honolulu, United States Komodo Co., Ltd. Full timeAbout KOMODO KOMODO works on products that shape the gaming and manga industries of the future. Our experience and talent enable us to bring revolutionary hardware like the Steam Deck to markets in Asia, develop and publish original games on Steam and consoles, and build a community of language learners around the globe with our upcoming manga platform. We...
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Customer Support Specialist
4 weeks ago
Honolulu, United States Komodo Co., Ltd. Full timeAbout KOMODO KOMODO works on products that shape the gaming and manga industries of the future. Our experience and talent enable us to bring revolutionary hardware like the Steam Deck to markets in Asia, develop and publish original games on Steam and consoles, and build a community of language learners around the globe with our upcoming manga platform. We...
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IT Support Specialist
6 days ago
Honolulu, Hawaii, United States Insight Global Full timeJob Title: IT Support SpecialistLocation: Pearl Harbor, HIWe are seeking a highly skilled IT Support Specialist to join our team at Insight Global. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our customers on-site.About the Role:This role involves troubleshooting and resolving technical issues related to...
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IT Support Specialist
3 months ago
Honolulu, United States TEKsystems Full timeJob DescriptionJob DescriptionWe are seeking an IT Support Specialist to join our team! You will resolve computer-related issues for your clients. Responsibilities:Provide technical assistance with computer hardware and softwareResolve issues for clients via phone, in person, or electronicallyRecommend hardware and software improvementsTrack customer...
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Sales Support Specialist
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Business Support Specialist
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Graduate Support Specialist
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Honolulu, Hawaii, United States University of Hawaii System Full timeJob Summary The University of Hawaii System is seeking a Graduate Support Specialist to provide technical support services to the College of Education, Technology & Distance Programs. This part-time position offers an exciting opportunity to work with a team of professionals and contribute to the success of our students and faculty. About the Role As a...
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Customer Engagement Specialist
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Honolulu, Hawaii, United States Western Integrated Technologies Full timeJob Title: Customer Engagement Specialist Overview of Western Integrated TechnologiesAt Western Integrated Technologies, we pride ourselves on being a customer-centric team dedicated to delivering tailored solutions that prioritize our customers' best interests. Our expertise extends nationally and internationally, enabling us to develop innovative...
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Aircraft Fueling Specialist
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Administrative Support Specialist
2 weeks ago
Honolulu, Hawaii, United States University of Hawai'i Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at the University of Hawai'i. The successful candidate will provide professional administrative support for the daily operations of the Campus Resource and Service Center (CRSC), including routine to moderate tasks.Key ResponsibilitiesProvide...
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Graduate Support Specialist
6 days ago
Honolulu, Hawaii, United States University of Hawaii Full timeSeeking a Graduate Support Specialist to provide technical assistance to faculty and staff at the University of Hawaii. This role involves troubleshooting hardware and software issues, maintaining classroom AV equipment, and deploying new systems.Key Responsibilities:Provide technical support via phone, email, and in-person to COE faculty and...
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Customer Service Specialist
4 weeks ago
Honolulu, United States Alert Alarm Hawaii Full timeCareers At Alert Alarm and National Fire Protection (Alert Alarm) Join our team and make an impact in the Fire and Security industry! We are seeking highly motivated individuals who are passionate about making a difference. Select a job opening below to apply directly through our application portal. Alert Holdings Group LLC has built a reputation as a...
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ID Card Specialist
3 weeks ago
Honolulu, Hawaii, United States Magellan Health Full timeJob OverviewAs a Part Time Intermittent ID Card Specialist, you will be responsible for providing professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations.Key ResponsibilitiesServes as an ID Card/Common Access Card (CAC) customer service specialist trained and certified by the...
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Customer Service and Accounting Specialist
6 days ago
Honolulu, Hawaii, United States Hawaii Pacific University Full timeAbout the RoleWe are seeking a skilled Customer Service and Accounting Specialist to join our team at Hawaii Pacific University. This role will play a vital part in providing exceptional customer service and maintaining accurate student accounts.
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Customer Service Specialist
4 months ago
Honolulu, United States Zeus Fire and Security Full timeAbout Us Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial...
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Fuel Operations Specialist
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Honolulu, Hawaii, United States Signature Flight Support Corporation Full timeAbout the RoleWe are seeking a highly skilled and experienced Fuel Operations Specialist to join our team at Signature Flight Support Corporation. As a key member of our operations team, you will be responsible for ensuring the safe and efficient receipt, storage, and distribution of aviation fuels.Key ResponsibilitiesOperate valves and manifolds for vessel...
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Customer Service
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Honolulu, United States Morgan White Group Full timeON-SITE position in Hawaii. Full-time position for a Customer Service & Eligibility Specialist in Hawaii only. The position is the first to interact with customers, tasks, all of which involve supporting the company's operations and products. Essential Duties and Responsibilities: Communicate with insured clients or providers to obtain information to...
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Fueling Operations Specialist
7 days ago
Honolulu, Hawaii, United States Signature Flight Support Corporation Full timeAbout UsAt Signature Flight Support Corporation, we pride ourselves on providing exceptional aviation services to our clients. As a leader in the industry, we are committed to delivering high-quality support to airlines, charter operators, and private aircraft owners.SalaryThe estimated salary for this position is $26.75 per hour, with opportunities for...
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Administrative Support Specialist
2 weeks ago
Honolulu, Hawaii, United States Adecco USA Full timeAdecco USA is seeking a skilled Administrative Support Specialist to join our team in Honolulu, HI. As an Administrative Support Specialist, you will be responsible for processing forms and applications, managing incoming and outgoing mail, and providing exceptional support in a fast-paced environment.Requirements:High School Diploma or GED1-2 years of...