Customer Collections Specialist

2 days ago


Honolulu, Hawaii, United States Helping Hands Hawaii Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Collections Specialist to join our team at Helping Hands Hawaii.

About the Role

This position is responsible for managing and collecting overdue funds from customers. As a Customer Collections Specialist, you will be accountable for maximizing cash receipts, maintaining accurate records, and resolving customer disputes.

Key Responsibilities
  • Stratify collection activities to maximize cash receipts.
  • Contact customers regarding overdue accounts and determine reasons for non-payment.
  • Maintain aging and document accurate records about customer payment status and daily collections activity/efforts.
  • Research account disputes and billing discrepancies and prepare credits & debit memos accordingly.
  • Perform account/payment reconciliations.
  • Respond to telephone inquiries and assist in solving questions related to customer account status.
  • Ensure strict confidentiality of financial records.
  • Review, verify, and process all Encounter Forms received via mail, fax, and/or in person for payroll processing and vendor billings.
  • Deal professionally with vendors' and interpreters' questions and inquiries on billings, charges, and payments.
  • Assist in preparing audit work documents. Maintain and update job manual.
  • Support the Program Manager as needed. Attend Bilingual Access Line (BAL) meetings as necessary.
Requirements
  • High School Diploma or equivalent.
  • One (1) year of clerical and/or claims processing experience.
  • Working knowledge of Microsoft applications (i.e., Excel, Word, Outlook).
  • Ability to type accurately.
  • Capable of working under pressure and with a variety of people.
  • Detail oriented, organized, ability to multitask and time management skills.
Preferred Qualifications
  • Working knowledge of EZ Claim Software.
  • Working knowledge of Excel and Word.
  • Working knowledge of WellCare (`Ohana), HMSA (HHIN), and United Healthcare (Optum) online processing.
  • At least one (1) year of customer service experience.
  • Prior office work experience.
Compensation

The estimated salary for this role is $45,000 - $55,000 per annum, depending on experience and qualifications.

Please note that this is an estimate based on industry standards and may vary.



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