Sales Support Specialist

7 days ago


Honolulu, United States Robert Half Full time
Job DescriptionJob Description

Robert Half is looking for a capable Sales Support Specialist to join our dynamic, fast-paced team in Honolulu. The ideal candidate will assist the sales team in managing customer relations, processing orders, and providing superb customer service. The role encompasses responsibilities within the industry, primarily focusing on customer service, sales support, and administrative duties. Priority will be given to those applicants who live on Oahu. For further information, please contact Robert Half Honolulu at 808-531-0800.


Responsibilities:

• Facilitate effective resolution of customer issues in the assigned region through regular communication with customers and carriers, ensuring relationship management.

• Assist with various tasks as required, serving as a reliable backup for the Senior District Sales Manager, inclusive of handling contract sales and market sales.

• Oversee and manage web-based order entry systems to enhance customer service.

• Coordinate with customers, ports, and Regional Product Managers to ensure smooth communication.

• Handle requests for point-of-sale materials, ensuring their on-time delivery.

• Conduct detailed weekly reconciliations of the inventory.

• Ensure the timely creation of sales orders, assign carriers, and manage daily changes.

• Validate the information on incoming invoices, ensuring their accuracy.

• Handle various Electronic Data Interchange (EDI) functions like receiving purchase orders, booking orders, and sending sales reports.

• Respond promptly and professionally to calls from both internal and external customers.

• Must have a minimum of 3 years of experience in a similar role, preferably as a Sales Support Specialist
• Demonstrated ability to answer inbound calls efficiently and professionally
• Proven experience in auditing, with a keen attention to detail
• Proficient in handling billing functions, ensuring accuracy in all transactions
• Outstanding communication skills, both written and verbal, are essential
• Must have practical experience working with QuickBooks software.

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