Current jobs related to Manager of Customer Experience Strategy - Miami - Lennar Homes

  • Customer Experience Strategy Manager

    3 days ago

    Miami, Florida, United States Lennar Mortgage Full time

    About the RoleLennar Mortgage is a leading mortgage lender dedicated to delivering exceptional customer experiences. We are seeking a highly skilled Customer Experience Strategy Manager to join our team.Key ResponsibilitiesDevelop and refine the overall customer experience strategy in alignment with the company's goals and objectives.Conduct thorough...

  • Manager of Customer Experience Strategy

    4 weeks ago

    Miami, United States Lennar Homes Full time

    We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity...

  • Manager of Customer Experience Strategy

    3 weeks ago

    Miami, United States Lennar Mortgage Full time

    We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity...

  • Experience Strategy Director

    2 days ago

    Miami, United States Slalom Full time

    About the RoleWe are seeking a highly skilled Experience Strategy Director to join our team at Slalom. As a key member of our Experience team, you will play a critical role in shaping the strategy behind digital innovation projects, bringing a unique blend of customer strategy, business strategy, and experience design expertise.Key ResponsibilitiesLead...

  • Senior Manager of Customer Base Strategy

    2 weeks ago

    Miami, United States Verizon Full time

    Join VerizonVerizon stands as a global leader in technology and communication services, revolutionizing connectivity worldwide. We are a human network that operates seamlessly behind the scenes. Our approach is proactive, and we believe that listening is the foundation of learning. In both challenging and celebratory times, we unite to uplift our communities...

  • Senior Manager of Customer Base Strategy

    2 weeks ago

    Miami, United States Verizon Communications Full time

    About Verizon Communications:Verizon is a global leader in technology and communications services, revolutionizing connectivity worldwide. We are a network of individuals dedicated to making a positive impact in our communities and striving to advance the world through innovation and collaboration.Role Overview:The Senior Manager of Customer Base Strategy...

  • Experience Strategy Lead

    3 weeks ago

    Miami, United States Slalom Full time

    Who You’ll Work With Our Business Advisory Services teams help organizations of all kinds redefine what’s possible, give shape to the future—and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through...

  • Customer Experience Director

    1 week ago

    Miami, United States Jobot Full time

    About the RoleWe are seeking a seasoned Customer Experience Director to join our team at Jobot. As a key member of our organization, you will be responsible for driving our customer experience strategy and vision, with a focus on delivering exceptional results.Key ResponsibilitiesDevelop and Implement Customer Experience Strategy: Create and execute a...

  • Customer Experience Director

    1 week ago

    Miami, United States Jobot Full time

    About the RoleWe are seeking a seasoned Customer Experience Manager to join our team at Jobot. As a key member of our organization, you will be responsible for driving our customer experience strategy and vision, with a focus on delivering exceptional results.Key ResponsibilitiesDevelop and implement a comprehensive customer experience strategy that aligns...

  • Head of Customer Lifecycle Strategy

    2 weeks ago

    Miami, Florida, United States Restaurant Brands International Inc Full time

    About Restaurant Brands International: Restaurant Brands International Inc. stands as a leading entity in the quick service restaurant sector, boasting over $40 billion in annual system-wide sales and a presence of more than 30,000 restaurants across 100+ countries. The company is the proud owner of four globally recognized quick service restaurant...

  • DoorLoop VP Customer Experience

    1 month ago

    Miami, United States ASG Full time

    About DoorLoop Certified as a Great Place to Work®, DoorLoop helps property managers and owners make more money, get organized, and grow with easy-to-use, secure, and reliable all-in-one property management software. We know what it takes to build a world-class company - and it all starts with a world-class team. If you want to work with a fast growing tech...

  • Customer Experience Manager

    4 days ago

    Miami, Florida, United States Amerantbank Full time

    Job DescriptionAmerant Bank is seeking a highly skilled Banking Specialist III to join our team. As a key member of our banking operations team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Operational Excellence:Process a wide range of financial transactions, including...

  • Head of Customer Lifecycle Strategy

    2 weeks ago

    Miami, Florida, United States Restaurant Brands International Inc Full time

    About Restaurant Brands International: Restaurant Brands International Inc. stands as one of the largest quick-service restaurant entities globally, boasting over $40 billion in annual system-wide sales and a presence of more than 30,000 restaurants across 100+ countries. The company is the proud owner of four iconic quick-service restaurant brands: TIM...

  • US Customer Experience Manager

    4 days ago

    Miami, United States GroverTech Full time

    About GroverTechGroverTech is a leading provider of flexible, affordable access to technology, revolutionizing the way people use and experience tech. Our mission is to make technology more accessible and sustainable for everyone.We are expanding our operations in the US and seeking a highly skilled Customer Support Director to join our team.Key...

  • Head of Customer Lifecycle Strategy

    7 days ago

    Miami, Florida, United States Restaurant Brands International Inc Full time

    About Restaurant Brands International: Restaurant Brands International Inc. stands as a leader in the global quick service restaurant sector, boasting over $40 billion in annual system-wide sales and a presence of more than 30,000 restaurants across 100+ countries. The company is the proud owner of four renowned quick service restaurant brands: TIM...

  • Customer Experience Manager

    5 days ago

    Miami, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:We are a global hospitality company that is driven by our people. Our team members around the world are passionate about delivering exceptional service and creating unforgettable experiences for our guests.As a Restaurant Reservation Coordinator, you will play a key role in ensuring that our guests have a seamless and enjoyable dining...

  • Customer Experience Specialist

    7 days ago

    Miami, United States Massimo Dutti Full time

    NEW Store Coming Soon to Aventura Mall! About the Company: Massimo Dutti (Inditex Group) was founded in 1985 and was acquired by Inditex in 1991. It now has over 700 stores in more than 72 countries. The brand was originally aimed at men’s fashion. Starting in 1995, women’s fashion was launched in all its dimensions: from the most urban lines to the...

  • Customer Experience Specialist

    5 days ago

    Miami, United States Mazda of North Miami Full time

    About Mazda of North MiamiMazda of North Miami is a privately-owned dealership that has won numerous awards and is ranked amongst the Top 150 Dealership groups in the Country. We are committed to providing an exceptional customer experience and a positive work environment for our employees.Job SummaryWe are seeking a highly motivated and results-driven Sales...

  • Pricing Strategy Manager

    7 days ago

    Miami, Florida, United States ARC Group Full time

    Job DescriptionPROFIT MARGIN OPTIMIZATION LEADARC Group is seeking a strategic and analytical leader to fill the role of Profit Margin Optimization Lead for a prominent Fortune 500 client. This position is a direct hire opportunity with a leading distributor in their sector and requires candidates to possess permanent US work authorization.Work Location -...

  • Customer Experience Advocate

    2 days ago

    Miami, United States Lennar Homes Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Advocate to join our Corporate Customer Care Team. As a key member of our team, you will play a critical role in driving customer satisfaction and referrals through the development and use of metrics and data visualizations to measure performance, identify gaps and lessons...

Manager of Customer Experience Strategy

1 month ago

Miami, United States Lennar Homes Full time

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

As the Manager of Customer Experience Strategy, you will play a pivotal role in shaping and executing our Company's Customer experience strategy. You will be responsible for developing and implementing initiatives to enhance Customer satisfaction, loyalty, and advocacy across all channels. Reporting to the Vice President of Customer Care, you will collaborate closely with cross-functional teams including Regions, Divisions and Departments to drive measurable improvements in the end-to-end Customer journey and across all touch points.

Your Responsibilities on the Team 

  • Develop and refine the overall CX strategy in alignment with the Company's goals and objectives.
  • Conduct thorough research and analysis to identify Customer needs, pain points, and opportunities for improvement.
  • Define Customer personas and journey maps to understand Customer behaviors and preferences at each stage of the lifecycle.
  • Lead cross-functional workshops and brainstorming sessions to ideate innovative solutions for enhancing the Customer Experience.
  • Collaborate cross-functionally to ensure consistency and alignment of CX initiatives.
  • Establish key performance indicators (KPIs) and metrics to measure the effectiveness of CX initiatives and track progress over time.
  • Manage a Voice of the Customer (VoC) program to gather feedback from various touchpoints, including surveys, social media, reviews, and Customer interactions.
  • Analyze VoC data to uncover insights and trends, and use these insights to inform strategic decision-making and drive continuous improvement.
  • Champion a Customer-centric culture within the organization and promote empathy and advocacy for customers at all levels with regular communication to our Regions, Divisions and Departments.
  • Serve as a subject matter expert on CX-related topics and provide guidance and support to internal stakeholders as needed.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field. Master's degree preferred.
  • Minimum of 5 years of experience in customer experience management, strategy consulting, or a related field.
  • Proven track record of developing and implementing successful CX strategies that drive tangible business results.
  • Strong analytical skills with the ability to translate data into actionable insights and recommendations.
  • Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across functions and levels.
  • Detail-oriented with strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in customer experience measurement tools, CRM systems, and data analytics platforms.
  • Experience in implementing and managing Voice of the Customer (VoC) programs is preferred.
  • Passion for delivering exceptional customer experiences and a relentless drive for continuous improvement.

Join our team and be part of a culture that values innovation, collaboration, and putting the customer at the center of everything we do. If you're ready to make a meaningful impact and help shape the future of customer experience at Lennar, we'd love to hear from you

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

 

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.