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Patient Access Supervisor

2 months ago

Lewes, United States Ensemble Health Partners Full time
*CAREER OPPORTUNITY OFFERING:*
* Bonus Incentives
* Paid Certifications
* Tuition Reimbursement
* Comprehensive Benefits
* Career Advancement

*\*\*\*The Patient Access Supervisor is an on-site role, and candidates must be able to work on-site at Beebe Healthcare in Lewes, DE \*\*\*\**

Patient Access Supervisor supports the overall operation and is responsible for all admitting functions of the hospital. The supervisor ensure compliance with corporate policies and guidelines and completes timely evaluations on their team members. This role is responsible for reporting process and overall patient and physician satisfaction. The incumbent must be able to handle stressful situations and provide decisions using sound judgment. Must have the ability to handle multiple requests and deliver a high level of customer service, setting the example for all patient access staff. Ensures staff receive appropriate training and is responsible for the adequate staffing of their area 24 hours a day 7 days a week, including holidays.

*Essential Job Functions:*
* Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually or as requested.
* Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training to staff. Monitors daily productivity and communicates to staff.
* Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedule in accordance with organizational policies. Minimizes overtime while maximizing productivity.
* Responsible for upfront collection process tracking and monitoring. Assigns goals, and provides coaching and corrective action as appropriate.
* On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
* Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.
* Acts as a resource person for staff and ancillary departments. Embraces standards of behavior in ordered to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
* Manages assigned projects in regards to implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
* Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas.
* Assists with staff evaluations. Maintains time/attendance system.
* Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

*Experience: *
* 3-5 years' experience in healthcare patient access or business office required.
* 2-4 years of previous management or supervisory experience, preferably in a healthcare environment, required.
* Excellent working knowledge of the hospital revenue cycle required.

*Education:*
* Bachelor's Degree in Finance, Business, Accounting or a Healthcare related field preferred. High School Diploma/GED Required

*Licenses/Certificates:*
* Must pass the Certified Revenue Cycle Representative examination offered through the Healthcare Financial Management Association within 120 days of hire, unless already certified. (Company Paid)

*Join an award-winning company*

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards
* Innovation
* Work-Life Flexibility
* Leadership
* Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
* *Associate Benefits – *We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
* *Our Culture* – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
* *Growth – *We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
* *Recognition – *We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

#INDHP

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* On call

Education:
* Associate (Preferred)

Experience:
* Supervisor/Management: 2 years (Required)
* Patient Access/Registration: 2 years (Required)

Work Location: In person