Director, Enterprise Application Services

1 month ago

Cleveland, United States Tri C Company Inc Full time
Director, Enterprise Application Services

Department: ITS

Location: Jerry Sue Thornton Center

Reports To: Exec Dir. Enterprise Application Services

Recruitment Type: External/Internal

Requisition ID: req5473

Employment Type: Administration and Professionals

Union Position: Non-Union

Work Schedule: M-F 8:30am - 5pm

Number of Openings: 1

Job Description:

SUMMARY

Provides leadership in administering, implementing, and supportingvendor-delivered applications and services that are essential for achieving themission and goals of the College. Consults and partners with externalstakeholders to ensure that College-wide applications securely meetinstitutional needs. Serves as a trusted advisor to all College departments inan effort to identify opportunities to further operational effectiveness andstudent success and completion.

ESSENTIALFUNCTIONS

  • Provides oversight and leadership for vendor-delivered applications and services
  • Provides supervisory leadership for all ITS Systems Administrators and ERP Solutions Specialists
  • Provides supervisory tasks for staff supporting end-to-end delivery
  • Provides hands-on assistance with day-to-day operational support and project-based activities
  • Leads process re-engineering initiatives in partnership with College departments to improve operational effectiveness and support student success and completion
  • Assists in day-to-day production issues, acts as an escalation point to resolve urgent and/or complex stakeholder issues, and manages stakeholder expectations
  • Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction
  • Understands the overall services delivery model and builds effective working relationships with others both within and outside of Tri-C
  • Demonstrates the ability to build strong relationships with key College stakeholders, vendors, and ITS Leadership
  • Perform other duties as assigned
REQUIRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING
  • Bachelor's degree in Information Technology or a related field
  • Minimum of seven years of demonstrated experience working with a client-driven, process improvement-oriented information systems team
  • Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
  • Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations
KNOWLEDGE,SKILLS and ABILITIES
  • Possesses working knowledge of IT best practices concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
  • Possesses comprehensive knowledge of vendor-delivered application support and enhancement
  • Possess strong organizational and time-management skills
  • Possess excellent written, verbal and interpersonal communication skills
  • Possess excellent proofreading and editing skills
  • Ability to foster a team environment and work collaboratively
  • Ability to research and analyze issues and develop solutions
  • Ability to manage multiple projects simultaneously in a deadline-driven environment
  • Works accurately with great attention to detail
  • Excellent customer service skills and proven ability to develop and sustain productive customer relationships
  • Ability to effectively complete work assignments independently
  • Demonstrated intermediate project management skills
  • Demonstrated basic proficiency with Microsoft Outlook
  • Demonstrated intermediate proficiency with Microsoft Word, Excel, and PowerPoint
  • Critical thinker with the ability to identify and implement efficiencies within daily operations
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to collaborate, persuade and gain cooperation and acceptance of ideas on significant projects
  • Ability to collaborate, negotiate and resolve conflicts on major projects
  • Ability to facilitate top-level collaboration while managing sensitive issues
  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  • Possess sensitivity to appropriately respond to the needs of a diverse population
COMPETENCIES

CRITICALCOMPETENCIES
  • Service Focus
  • Communication
  • Continuous Improvement
VERYIMPORTANT COMPETENCIES
  • Quality of Work
  • Collaboration
IMPORTANT COMPETENCIES
  • Adaptability
  • Time Utilization
PREFERREDQUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING
  • Master's degree in a related field
  • Minimum of ten years of demonstrated experience working with a client-driven, process improvement-oriented information systems team
KNOWLEDGE, SKILLS and ABILITIES
  • Possesses basic understanding of project financial management (i.e., budgets, forecasting)
  • Demonstrated basic Banner ERP skills (or related program)
PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.)
  • The work is performed in a normal, professional office environment;
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing inconjunction with travel to and attendance at meetings and conferences away fromthe worksite


Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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