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Head of Enterprise Application Services

2 months ago

Cleveland, Ohio, United States Tri C Company Inc Full time
Head of Enterprise Application Services

Department: Information Technology Services

Reports To: Executive Director of Enterprise Application Services

Recruitment Type: External/Internal

Requisition ID: req5473

Employment Type: Administration and Professionals

Union Position: Non-Union

Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM

Number of Openings: 1

Job Overview:

SUMMARY

The Head of Enterprise Application Services provides strategic leadership in the administration, implementation, and support of vendor-provided applications and services that are critical to fulfilling the mission and objectives of the organization. This role involves collaboration with external stakeholders to ensure that institution-wide applications effectively meet organizational requirements. The individual serves as a trusted consultant to all departments, identifying opportunities to enhance operational efficiency and promote student success and completion.

KEY RESPONSIBILITIES
  • Oversee and lead vendor-supported applications and services.
  • Supervise all Systems Administrators and ERP Solutions Specialists within the IT Services department.
  • Manage staff responsible for comprehensive service delivery.
  • Provide hands-on support for daily operations and project-related tasks.
  • Drive process improvement initiatives in collaboration with various departments to enhance operational efficiency and support student achievement.
  • Address daily production challenges, acting as a point of escalation for urgent or complex issues, while managing stakeholder expectations.
  • Proactively identify and meet customer needs with professionalism and a commitment to satisfaction.
  • Understand the overall service delivery model and cultivate effective relationships within and outside the organization.
  • Build strong partnerships with key stakeholders, vendors, and IT leadership.
  • Perform additional duties as assigned.
QUALIFICATIONS

EDUCATION AND EXPERIENCE
  • Bachelor's degree in Information Technology or a related discipline.
  • A minimum of seven years of experience in a client-focused, process improvement-driven information systems environment.
  • Proven experience in supervising, planning, assigning, and ensuring quality work of team members.
  • Demonstrated ability to make impactful decisions affecting departmental management and operations.
  • Experience in dynamic problem-solving in adaptive situations.
KNOWLEDGE, SKILLS, AND ABILITIES
  • Comprehensive understanding of IT best practices and their application in various scenarios.
  • Extensive knowledge of vendor-supported application maintenance and enhancement.
  • Strong organizational and time management capabilities.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proficient in proofreading and editing.
  • Ability to foster teamwork and collaborate effectively.
  • Skilled in researching and analyzing issues to develop solutions.
  • Capable of managing multiple projects in a deadline-oriented environment.
  • Attention to detail and accuracy in work.
  • Exceptional customer service skills with a proven track record of building productive relationships.
  • Ability to work independently on assignments.
  • Intermediate project management skills.
  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
  • Critical thinking skills to identify and implement operational efficiencies.
  • Ability to handle sensitive matters with confidentiality and discretion.
  • Strong collaboration and negotiation skills to resolve conflicts on significant projects.
  • Ability to facilitate collaboration while managing sensitive issues.
  • Ability to develop and maintain relationships with key contacts to enhance workflow and quality.
  • Awareness and sensitivity to the needs of a diverse population.
COMPETENCIES

CRITICAL COMPETENCIES
  • Service Orientation
  • Effective Communication
  • Commitment to Continuous Improvement
IMPORTANT COMPETENCIES
  • Quality of Work
  • Collaboration
  • Adaptability
  • Time Management
PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE
  • Master's degree in a relevant field.
  • At least ten years of experience in a client-focused, process improvement-oriented information systems team.
KNOWLEDGE, SKILLS, AND ABILITIES
  • Basic understanding of project financial management, including budgeting and forecasting.
  • Basic skills in Banner ERP or similar systems.
WORKING CONDITIONS

The role is performed in a standard office environment, adequately lit and ventilated. The employee may sit comfortably to perform job duties, with occasional walking, standing, and carrying light items such as papers and files. The position may also require travel for meetings and conferences.

Special Note:

Application Instructions: Applicants may need to attach a cover letter and/or resume during the application process. It is advisable to have these documents ready for electronic submission. Employment is contingent upon successful completion of a background check and drug screening.

Affirmative Action Statement: Tri C Company Inc is dedicated to achieving excellence through the recruitment and retention of a qualified and diverse workforce. Tri C Company Inc is an equal opportunity employer.