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Customer Experience Professional

2 months ago

Lake Oswego, United States Trimble Full time

Customer Experience Professional (CEP)

The Customer Experience Professional (CEP) for App XChange at Trimble Integrations is expected to apply expert knowledge of App XChange solutions and their impact to our customer base. A successful CEP at Trimble Integrations will work across departments to deliver proactive support to our customer base. This includes product knowledge, upselling, and renewals.

Characteristics

  • Self-confident and coachable.

  • Optimistic in the opportunity to succeed and persistent in your pursuit.

  • A self-starter - takes initiative and needs little supervision.

  • Demonstrates a high-level of integrity and keeps promises in all situations.

  • Ability to maintain composure and react professionally during periods of stress.

  • Ability to change quickly and easily based on partner and company requirements.

  • Organized with effective time management skills to effectively prioritize projects and workload.

  • Sets personal and company goals and objectives and tracks progress toward their achievement.

  • Ability to deliver on sales revenue goals using defined sales processes and tools.

  • Networking and building long term relationships - both externally with strategic partners and internally with other parts of the business (sales, rest of leadership team, implementation team, operations team, etc.).

  • Effective verbal, written, and interpersonal skills - can effectively and respectfully actively listen and communicate within every level at a company.

  • Effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).

  • Strategic in their thinking and value the entrepreneurial spirit.

  • Is down to earth in their approach and personality - able to connect with people on every level of an organization.

  • Works hard and has fun doing it.

Responsibilities of the Customer Experience Professional Include:

  • Be the primary contact and advocate for a subset of our App XChange customers

  • Develop relationships and communicate regularly with key external decisions makers including C-Suite executives

  • Help to drive App Xchange customer satisfaction and ensure they are finding success with the platform

  • Communicate product updates to App XChange customers/end users

  • Provide customer feedback to internal product teams to drive improvements

  • Communicate with strategic partners and internal teams in a clear, proactive, direct manner at all times. This will include ensuring that you get agreement with them on plans/timelines/expectations and having tough conversations as needed.

Bonus points for knowledge of one or more of the following:

  • Sage 300 CRE construction accounting software

  • Spectrum by Viewpoint construction software

  • Vista by Viewpoint construction management software

  • Knowledge and experience with the phases of the construction life-cycle including accounting practices and project management.

Required Education and Experience:

  • BA/BS degree, preferred

  • Previous account management and/or project management experience

  • Knowledge of APIs and/or large database programs.

  • Experience in selling products to current customers

  • A keen attention to detail

  • Excellent written and verbal communication skills; ability to communicate up, down, and across the business

  • Experience and success working directly with customers

  • Demonstrable problem solving and process improvement skills

  • Proven analytical and problem-solving abilities

  • A work hard, play hard mentality

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

70278

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91478

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Bonus Eligible?

Yes

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact AskPX@px.trimble.com