Customer Service Liaison
23 hours ago
As a Customer Relations Representative at State Farm Insurance, you will play a vital role in delivering exceptional customer service by assisting clients with their insurance needs. Your primary responsibilities will include answering inquiries, resolving issues, and providing appropriate solutions. Additionally, you will process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. You will also collaborate with team members to ensure seamless customer experiences and promote and cross-sell insurance products and services to meet customer needs. Furthermore, you will handle escalated customer complaints and concerns with professionalism and empathy, staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice. Your participation in ongoing training and development programs will enhance your knowledge and skills, contributing to a positive and collaborative work environment.
Key Responsibilities:
- Assist customers with their insurance needs
- Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
- Process policy changes, claims, and payments accurately and efficiently
- Maintain customer records and update information as necessary
- Collaborate with team members to ensure seamless customer experiences
- Promote and cross-sell insurance products and services to meet customer needs
- Handle escalated customer complaints and concerns with professionalism and empathy
- Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
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Customer Service Representative
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Lake Oswego, Oregon, United States Mr Handyman Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mr. Handyman. As a key member of our office team, you will be responsible for building positive relationships with our customers and technicians, answering phones and scheduling...
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