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Account Coordinator

2 months ago

rochester, United States Eastman Kodak Company Full time

The Account Coordinator will build and maintain strong client relationships by serving as the lead point of contact for assigned customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and Kodak personnel and will collaborate with key internal stakeholders to drive the “One Kodak” initiative. Will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.

The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction.

Responsibilities:

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating Kodak updates, and handling transactional sales opportunities.

• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.

• Monitor service, equipment, and consumable contracts to ensure profitability & execution of Terms & Conditions.

• Evaluate the client’s current service plan and provide recommendations based on the client’s needs and suite of products.

• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.

• Act as “Air Traffic Controller” to project manage and hold accountable each department to exceed the needs of the client.

• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.

• Align with Sales team on client expectations, growth, and retention strategies. An emphasis on driving positive experience with current equipment while assisting with new equipment upsells and presentations.

• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product suite.

• Assess client needs and find creative solutions to assist and manage challenging client requests and escalation.

Skills and Qualifications:

• BA/BS in Marketing, Business Administration, related field of study, or comparable work experience in the industry

• Strong customer service and interpersonal skills for dealing with different types of internal and external clients and conflict resolution

• Excellent written and verbal communication skills

• Ability to present, communicate and leverage ideas to internal and external clients

• Advanced organizational skills and attention to detail

• Time management and multitasking skills to handle multiple client requests at once

• Ability to collaborate and be highly effective within team and across boundaries

• SAP, Salesforce, and MS Office experience preferred

• Knowledge in Graphic Communications & Print industry a plus