Account Coordinator

4 weeks ago


Rochester, United States Eastman Kodak Company Full time

The Account Coordinator will build and maintain strong client relationships by serving as the lead point of contact for assigned customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and Kodak personnel and will collaborate with key internal stakeholders to drive the “One Kodak” initiative. Will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.

The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction.

Responsibilities:

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating Kodak updates, and handling transactional sales opportunities.

• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.

• Monitor service, equipment, and consumable contracts to ensure profitability & execution of Terms & Conditions.

• Evaluate the client’s current service plan and provide recommendations based on the client’s needs and suite of products.

• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.

• Act as “Air Traffic Controller” to project manage and hold accountable each department to exceed the needs of the client.

• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.

• Align with Sales team on client expectations, growth, and retention strategies. An emphasis on driving positive experience with current equipment while assisting with new equipment upsells and presentations.

• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product suite.

• Assess client needs and find creative solutions to assist and manage challenging client requests and escalation.

Skills and Qualifications:

• BA/BS in Marketing, Business Administration, related field of study, or comparable work experience in the industry

• Strong customer service and interpersonal skills for dealing with different types of internal and external clients and conflict resolution

• Excellent written and verbal communication skills

• Ability to present, communicate and leverage ideas to internal and external clients

• Advanced organizational skills and attention to detail

• Time management and multitasking skills to handle multiple client requests at once

• Ability to collaborate and be highly effective within team and across boundaries

• SAP, Salesforce, and MS Office experience preferred

• Knowledge in Graphic Communications & Print industry a plus


  • Account Coordinator

    3 days ago


    Rochester, United States Eastman Kodak Full time

    The Account Coordinator will build and maintain strong client relationships by serving as the lead point of contact for assigned customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and Kodak personnel and will collaborate with key internal stakeholders to drive...

  • Account Coordinator

    3 days ago


    Rochester, United States Eastman Kodak Full time

    The Account Coordinator will build and maintain strong client relationships by serving as the lead point of contact for assigned customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and Kodak personnel and will collaborate with key internal stakeholders to drive...


  • Rochester, United States Lincoln Search Consultants Inc Full time

    Hybrid position with our clienta privately held employee benefits company in Oakland County seeking to recruit an experienced Proposal Coordinator. In this role you'll support the proposal development process with the design/development of information and materials on a variety of insurance products for Agents and Account Managers to present to Client and...

  • Senior Accountant

    2 weeks ago


    Rochester, United States Chapin International Inc Full time

    Job DescriptionJob DescriptionThe Senior Accountant will participate in a wide variety of accounting functions to include general ledger, cost accounting, budget/forecasting, reporting and analysis. Responsibilities: Senior Accountant·         Coordinates accounting functions with team members and ensures sound accounting practices are...


  • Rochester, United States Coordinated Care Services, Inc. Full time

    Project Accountant I - Essential Business Services - CCSI - Hybrid - Rochester, New York. FULL-TIME [Nonexempt] : 40 of hours Coordinated Care Services Inc (CCSI) seeks a talented Project Accountant I to contribute their expertise in providing essent Accountant, Accounting Manager, Business Services, Project Lead, Accounting, Operations


  • Rochester, United States Food Management Search Full time

    Hybrid position with our client--a privately held employee benefits company in Oakland County seeking to recruit an experienced Proposal Coordinator. In this role you'll support the proposal development process with the design/development of information and materials on a variety of insurance products for Agents and Account Managers to present to Client and...


  • Rochester, United States Genesee & Wyoming Full time

    The person in this position processes payroll for multiple legal entities and is familiar with a variety of field concepts, practices, and procedures. He or she works with corporate payroll processors to resolve issues and verify procedure compliance Payroll, Coordinator, HRIS, Accounting, Transportation, Reports

  • Controller/Accountant

    3 weeks ago


    Rochester, United States QuickFi Full time

    Job DescriptionJob DescriptionResponsibilities:- Assist in the preparation of financial statements and reports- Conduct account reconciliations and balance sheet reconciliations- Assist with financial management activities, including budgeting and forecasting- Assist in developing and implementing accounting policies and procedures- Assist in the preparation...


  • Rochester, United States Manning & Napier Advisors Full time

    Summary We are currently recruiting recent college graduates to join our Growth and Development Team as a Service Coordinator. An individual in this position will gain hands on experience within our Client Services Department, working in-tandem with service teams across sales channels to process and expedite client requests as well as assist with client...


  • Rochester, United States Manning & Napier Advisors Full time

    Summary We are currently recruiting recent college graduates to join our Growth and Development Team as a Service Coordinator. An individual in this position will gain hands on experience within our Client Services Department, working in-tandem with service teams across sales channels to process and expedite client requests as well as assist with client...

  • Parts Coordinator

    7 days ago


    Rochester, United States StarkTech LLC Defunct Full time

    Stark Tech has an immediate opening for a Parts Coordinator in Rochester, NY! If you have outstanding customer services skills, and can handle a fast paced work environment we want to talk to you! What are we looking for? High School Diploma required Two (2) years experience in Parts and/or Service field required Must be highly motivated Must be able to...

  • Parts Coordinator

    1 month ago


    Rochester, United States Stark Tech Full time

    Stark Tech has an immediate opening for a Parts Coordinator in Rochester, NY! If you have outstanding customer services skills, and can handle a fast paced work environment we want to talk to you!What are we looking for? High School Diploma required Two (2) years experience in Parts and/or Service field requiredMust be highly motivatedMust be able to thrive...


  • Rochester, United States Manning & Napier Full time

    SummaryWe are currently recruiting recent college graduates to join our Growth and Development Team as a Service Coordinator. An individual in this position will gain hands on experience within our Client Services Department, working in-tandem with service teams across sales channels to process and expedite client requests as well as assist with client...


  • Rochester, United States Manning & Napier Full time

    SummaryWe are currently recruiting recent college graduates to join our Growth and Development Team as a Service Coordinator. An individual in this position will gain hands on experience within our Client Services Department, working in-tandem with service teams across sales channels to process and expedite client requests as well as assist with client...


  • Rochester, United States Manning & Napier Full time

    SummaryWe are currently recruiting recent college graduates to join our Growth and Development Team as a Service Coordinator. An individual in this position will gain hands on experience within our Client Services Department, working in-tandem with service teams across sales channels to process and expedite client requests as well as assist with client...


  • Rochester, United States Job Juncture Full time

    Job DescriptionHybrid position with our client--a privately held employee benefits company in Oakland County seeking to recruit an experienced Proposal Coordinator. In this role you'll support the proposal development process with the design/development of information and materials on a variety of insurance products for Agents and Account Managers to...

  • Parts Coordinator

    3 weeks ago


    Rochester, United States Stark Tech Full time

    Job DescriptionJob DescriptionStark Tech has an immediate opening for a Parts Coordinator in Rochester, NY! If you have outstanding customer services skills, and can handle a fast paced work environment we want to talk to you!What are we looking for? High School Diploma required Two (2) years experience in Parts and/or Service field requiredMust be highly...

  • Safety Coordinator

    4 weeks ago


    Rochester, United States Eastern Propane Full time

    Job DescriptionJob Description Eastern Propane & Oil is Hiring aSafety Coordinator in Rochester, NH!Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603! Platinum level status for Veteran friendly employers Why choose Eastern for your Career?Our Company CultureSummer Hours Extensive Benefits including...


  • Rochester, United States RDG & Partners Full time

    Job DescriptionJob DescriptionAccounts Receivable/Billing Specialist – Part-timeAre you ready to hustle and join one of the area’s most sought after CPA firms? RDG+Partners is seeking an enthusiastic, dedicated, hardworking AR Specialist with a strong desire to succeed and win to join our team of motivated and responsive professionals. The AR Specialist...


  • Rochester, United States EAST IRONDEQUOIT CENTRAL SCHOOL DISTRICT Full time

    There is an immediate opening for a Medicaid / Business Support Coordinator in the Pupil Personnel Services (PPS) Department of the East Irondequoit Central School District. A Civil Service title of Office Clerk III, School Secretary, or Office Account Clerk or eligible for Office Clerk III, School Secretary, or Office Account Clerk is preferred. This is a...