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Benefits Program Manager

2 months ago

MILWAUKEE, United States ManpowerGroup Talent Solutions RPO Full time

Would you like to join our client, Intuit, which is a global technology platform that helps its customers and communities overcome their most important financial challenges? They help give over 50 million consumers, small businesses, and self-employed customers around the world the opportunity to prosper.

In this long-term contract role, we are seeking an individual that has a minimum of six (6) years of experience as a Benefits Program Manager with an emphasis on FSA and HSA Accounts.

This role is vital in ensuring we provide a best-in-class benefits delivery experience to their employees. Putting the employee first, working to resolve escalated benefit issues in a timely manner, creating credibility, and partnering with internal and external partners. Support one or more benefits vendors to resolve issues proactively. Provide deep subject matter expertise. Develops processes and procedures to drive department efficiencies.

Key Responsibilities:

  • Build partnership with Offerings team (design and strategy), internal teams (Systems/IT, Payroll, etc.), external consultants, and vendor partners to ensure proper implementation of benefit changes, new offerings, and/or new vendors set up that aligns with the offering requirements and benefits are delivered accurately with the highest level of service. Work with the Offerings team on benefits and new program communications. Partner and collaborate with partners (team, cross-functional teams, vendors, consultants, etc.).
  • Establish relationships with HR Partners, business leaders, and employees to ensure our benefits delivery meets their needs.
  • Function as the subject matter expert on benefit programs; resolve benefits issues, escalations and close them in a timely manner - usually within 48 to 72 hours for non-complex and five business days for complex issues.
  • Effectively manage multiple, complex projects and deadlines, with internal and external parties.
  • Resolve complex issues including identifying the issues, performing a thorough investigation to identify root cause, conducting impact analysis (financial and members), evaluating resolution options (advantages and disadvantages of each option), presenting recommendations to senior leaders on the team, and next steps that may include a timeline, project and/or member communications plan.
  • Build effective vendor management activities, set up ongoing vendor partner meetings on a consistent basis (monthly, quarterly, etc.) to review service improvement opportunities, member satisfaction results on customer service and website efficiencies; monitor service-related performance guarantee results and execute service improvement plans when necessary; monitor monthly invoices to ensure accurate administrative fees and enrollments are applied.
  • Actively participate in Annual Enrollment preparation and user acceptance testing to ensure a thorough review of the enrollment system and accurate setup of eligibility rules/requirements, employee contribution rates, imputed income rates, COBRA rates, ASO fees, and premiums. In addition, review interface files set up between the benefits administration system and vendor systems (determine required fields based on minimum necessary rules, frequency, monitor file testing results, etc.). Ensure the website enrollment process is efficient that provides an excellent member experience. Document lessons learned and conduct or participate in AE debrief meetings.
  • Identify process improvement and/or automation opportunities; effectively manage implementations, execution, and documentation of new processes; set and track project success metrics and document lessons learned.
  • Participate in and/or conduct benefit training for partner teams and external vendors.
  • Determine audit schedule and type for each major vendor partner. Manage audit progress, review results, and set priorities on necessary changes or improvement plans.
  • Partner with technical teams and payroll to ensure the accuracy of employee data and functionality of electronic data interfaces with partner vendors.
  • Monitor and understand federal and state regulation changes that may impact the benefit administration process and/or program offerings. When necessary, work with internal teams, external ERISA counsel, and/or vendor partners on benefit administration changes.
  • Prepare, monitor and/or manage all ERISA, CMS, ACA and/or state-related filings in a timely manner and assure Plan compliance.

Basic Qualifications:

  • Bachelor's degree in Human Resources or related field, or equivalent working experience
  • 6 years' of benefits program management experience is required.
  • Proficient in Excel One of the requirements for the job is analytical skills which require slightly advanced Excel skills - pivot table, vlookup, setting formulas, know the shortcuts in Excel, etc.
  • Previous experience with HRIS/Payroll systems; Workday, ADP Payroll, and Alight experience preferred.
  • Deep knowledge of ERISA, HIPAA, ADA, COBRA, FMLA, Worker's Compensation, and other benefits-related legislation. Also, FSA and HSA accounts.
  • Strong knowledge of health and welfare benefit programs including healthcare, life, disability, time away, vacation, sick, and well-being benefits
  • Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.
  • Must be able to work MST zone.

Preferred Qualification:

  • 8+ years of benefits program management, administration, and governance
  • PHR or CBP preferred.

Salary: $45.00 / hour

Incentive (if applicable): Not Incentive Eligible

Benefits: ManpowerGroup offers a comprehensive benefits package to include Medical, Dental, Life insurance, and Disability for Staff and Consultants, as well as 401K.

Reasonable accommodation during the interview process can be provided. Contact for assistance.

PandoLogic. Keywords: Compensation / Benefits Manager, Location: MILWAUKEE, WI - 53205