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Customer Service Representative

1 month ago

columbus, United States Russell Tobin Full time

Our client - a Fortune 100 investment firm in Columbus, OH - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately.


Location: Columbus, OH

Duration: 6 months

Pay range: $19.00 /hour - $19.30 /hour

Position: Customer Support/Account Representative

Responsibilities:

  • Engage with internal clients through both inbound and outbound phone calls.
  • Provide initial and ongoing support during account opening and throughout the account lifecycle.
  • Deliver exceptional service to internal clients.
  • Establish relationships with internal clients and provide solutions adhering to internal policies and procedures.
  • Address issues promptly and effectively.
  • Maintain success in a changing environment.

Required Skills:

  • Willingness to work in a phone-based internal client interaction environment.
  • Strong verbal and written communication skills with individuals at all levels, internally and externally.
  • Demonstrate confidence when providing solutions to internal clients.
  • Exceptional critical thinking skills.
  • Problem-solving ability, personal accountability, ownership, and professionalism.
  • Quick learner with the ability to apply knowledge.
  • Application of concepts to real-life situations.
  • Teamwork and ability to work independently.
  • Proficiency in MS Office tools including Outlook, Excel, Word, and PowerPoint.