Customer Service Representative

3 weeks ago


Columbus, Georgia, United States Five Star Call Centers Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients via phone, email, and chat.

Key Responsibilities:

  • Manage large volumes of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
  • Access company and client resources to accurately handle calls
  • Upsell products when opportunities arise
  • Flexibility to cross-train as requested

Requirements:

  • Previous 3-6 months customer service or customer support experience preferred
  • Basic computer skills
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be 18 years of age

Benefits:

  • Starting pay - $14/hour, plus shift differential
  • Work hours - Shifts between 8:00am-10:00pm (EST)
  • Paid training - typically 1-3 days in length

At Five Star Call Centers, we offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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