Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients via phone, email, and chat.
Key Responsibilities:
- Manage large volumes of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Flexibility to cross-train as requested
Requirements:
- Previous 3-6 months customer service or customer support experience preferred
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
Benefits:
- Starting pay - $14/hour, plus shift differential
- Work hours - Shifts between 8:00am-10:00pm (EST)
- Paid training - typically 1-3 days in length
At Five Star Call Centers, we offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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